IBM Enhances Customer Engagement With New Client Center

by CXOtoday News Desk    Sep 03, 2014


IBM has launched a new state-of-the-art Client Centre in Delhi to help clients address business challenges in their industries, through cloud computing, analytics, mobile and social technologies.  The facility which will allow a collaborative, customized and digitally immersive environment will allow the company to interact with clients in a more personalized manner, allowing them to share business challenges with a team of IBM experts. The team will provide a collaborative, customized and digitally immersive environment to their customers.

Designed to provide full access to IBM’s technology and thought leadership capabilities, the Centre offers an ideal environment for clients, business partners and IBM experts, to meet and access knowledge, skills and innovation, it said in a company statement.

Anuj K Jain, Vice President and Partner, Industry & Value Creation Leader, IBM India/South Asia said, “India is a key market for IBM with high business potential and our endeavor is focused on bringing value and vertical experience to our clients. At the center, the client will not only experience insights about their business challenges, but also envisage their future, collaborate closely with IBM experts and discover how IBM can help them succeed in business transformation.”

He added, “The key objective of this new experience is to engage and build stronger partnerships with our clients. Through that partnership model, the Centre will drive actionable next steps and clear business outcomes for clients, not just provide a onetime demonstration.”

The center creates a digital immersive environment - an effective platform for storytelling and collaboration - using the best of IBM and partner technologies to provide a customized experience for each client. IBM’s solutions are delivered from a private cloud, hosted using IBM PureFlex and IBM Storage systems. They are based around IBM software solutions - including WebSphere, DB2, Worklight and the Intelligent Operations Center.

The center will host cross Industry solution briefings, demos, workshops and multiple command (operational) center environments making Smarter Planet solutions real for clients. The center houses IBM Smarter Cities technology, including the IBM Intelligent Operations Center, which is integral to IBM’s efforts in helping regional IT businesses, developers, entrepreneurs, venture capitalists and academics drive innovation and growth.

This latest facility in India joins a network of over 100 IBM Client Centers worldwide, supporting the full range of IBM’s products and solutions, and providing clients access to IBM’s global experience and expertise.