IBM, Ricoh Deliver Intelligent Printing System

by CXOtoday Staff    Feb 23, 2010


IBM and Ricoh have announced that they have developed an advanced device and printing management system. This system can infuse office devices with real-time tracking and monitoring to help firms significantly reduce their print-related costs, improve service and cut back on carbon footprints.

Through an Application Specific Licensing agreement with IBM, Ricoh will bundle the new system, which is based on IBM Tivoli software, with its multi-function products (MFPs) making the new systems available for enterprise clients. Tivoli software can manage a range of assets beyond the datacenter including office equipment such as printers, office MFPs and production printing machines. Tivoli technology manages policies to control end-user printing features and tracks energy usage and carbon footprint for print services, reporting at the device, department and individual level.

In addition to print management and monitoring carbon footprints, the new system can identify service issues with devices and automatically route alerts to local service desks for remediation before service is affected. It will also capture and manage assets and supplies information, improving accounting processes.

"This new, enterprise-class system will give our global customers complete visibility across their fleet of printers and MFP devices, helping them to better manage and optimize printing as an office function," said Hede Nonaka, executive vice president, Marketing & Document Solutions and Services Division, Ricoh Americas Corporation. "The solution will also be a core technology for our Managed Document Services (MDS) offering."

"IBM’s design collaboration with Ricoh on this initiative demonstrates how we are bringing a new level of ’smart’ to offices, and significant operational savings for the customer," said Bruce Anderson, general manager, IBM Electronics Industry.  "As CIOs work to drive down costs, printers and other office devices offer an attractive target for improvement."