If It's Not Uber-Syndrome, What's Giving CXOs Sleepless Nights?

by CXOtoday News Desk    Apr 20, 2017


In the last 1-2 years, business leaders were primarily concerned about “the ‘Uber syndrome’—where a competitor with a completely different business model enters your industry and disrupts your business. That worry has reduced, according to a new study by IBM that comes to the conclusion that despite traditional industry boundaries blurring in the face of digital disruption, CXOs are now saying that future competition is more likely to come from within their own industry, according to new findings from IBM.

Two years ago, digital disruption was dominating the minds of CXOs all over the world. Many business leaders professed their fear of the ‘Uber syndrome‘. However, today, there’s been a shift in their perspectives on the competitive environment.

According to new data identified by the IBM Institute for Business Value (IBV), 68 percent of CXOs surveyed expect future competition to come from within their own industry. When compared to the 2015 IBM IBV Global C-suite Study, only 29 percent of CXOs feared competition from likely sources. Back then CXOs saw a need to prioritize the development of new markets and territories instead of trying to grow existing ones.

According to data from the IBV, which includes input from more than 1,800 executives around the globe, the sentiment is moving in the opposite direction. It seems that today’s CXOs are starting to get a grip on the threat of industry convergence. Back in 2015, CXOs saw a need to prioritize investment in new markets and territories. Now, they are changing their focus to invest in new digital capabilities to drive organic growth in traditional markets.

“The business landscape is becoming more fluid, and executives need to remain well informed, well prepared and extremely agile,” said Stephen Marshall, IBM Institute for Business Value, C-suite Program Manager. “Unlike two years ago, CXOs are moving away from urgent reactions toward more methodical, considered approaches. They are carefully defining their go-to-market strategies while reassessing with whom they go to market.”

In what might be viewed as an encouraging sign for research and development investment, executives now expect more innovation to come from within their businesses in the near future. Compared to just 24 percent of CXOs in 2015, 44 percent of CXOs now expect innovation to come from internal sources.