India's Largest B2B Portal Crosses Rs 7 Billion
WeP Peripherals Ltd., providers of IT peripherals products, solutions and services, is successfully running a collaborative commerce initiative, making it the largest B2B portal in India. The enterprise is conducting more than 90% of its business online, with the value of the business transacted crossing a staggering Rs 7 billion!
Sharing this unique initiative exclusively with CXOtoday, S.Sriram, Dy-CIO, Information Systems, WeP Peripherals Ltd., said, We have built independent portals which are largely interconnected for our sales partners, customers, support partners, resellers, employees, vendors and investors, constituting the basic architecture for the collaborative commerce platform.
The company has recently expanded the scope by initiating the online excise assessment. Explains Sriram, Excise assessment, which is a quarterly affair, involves many procedural headaches. Since this consumes precious time and energy, we decided to commence an online excise assessment, which is monitored on a daily basis. This has eliminated paperwork and saved us on time and energy.
Speaking about the role of technology in this initiative, Sriram revealed that all the portals are integrated with Symix, an ERP solution, originally developed by Wipro during the mid-90s, while the data is based on Progress RDBMS. The Web server is IIS with an ASP.Net framework. The company has also deployed a BI tool called MICROSTRATEGY, while their data-warehousing tool is Proclarity with Microsoft SQL Analysis Services (OLAP).
Other key deployments include WeP BizTrack, an in-house Sales Force Automation solution, built on the Outlook mail platform, and Checkpoint addressing the security aspect. They also have a nationwide WAN connected by MPLS VPN with ISDN as the backup connection.
Sharing the benefits accrued from this initiative, Sriram said, We have achieved significant improvements in customer satisfaction and reduction in the cycle time of all processes. Additionally, cost reduction and productivity enhancements across all stakeholders of WeP comprise the other benefits.
According to Sriram, the company will shortly roll out an integrated portal combining all the six portals by using .NET and BizTalk technologies. Also in the pipeline is CRM integration with the B2B portals, apart from achieving synergy in operations across their three factories with a single window planning and procurement cell. The company also plans to focus on Disaster Recovery (DR) that can enable load balancing and clustering, and bandwidth management with QoS (Quality of Service).
Formerly the peripherals systems division of Wipro Infotech, WeP later emerged as a separate legal identity in September 2000. The company currently addresses more than 13,000 resellers, and over seven lakh customers, by operating through a network of 17 domestic sales sites, aided by 319 channel partners present in 139 locations in India.
Collaborative commerce is a relatively new and rapidly growing set of Internet-based applications employed by a company and its business partners, suppliers and customers in collaborating commercial gain.
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