Intelenet’s India arm gets new CEO

by Priyanka Bhattacharya    Aug 11, 2011

Intelenet Global Services, which was earlier bought by UK services company SERCO, has appointed a new CEO to run the newly set up India domestic BPO business Intelenet. Bhupender Singh will handle the domestic BPO business which was created post acquisition by the merger of existing domestic businesses of Serco BPO and Sparsh.

Singh, an alumni of Indian Institute of Technology as well as Indian Institute of Management, has extensive experience in setting up new operations in new markets for Intelenet. Over the last four years, Singh has been responsible for foraying into new markets for Intelenet including in the US, UK, Poland and Guatemala.

Talking about choosing Singh to run the India business, Susir Kumar, Chief Executive Officer, Intelenet Global Services said, “Bhupender brings with him both outstanding judgment and experience that will greatly benefit. We are fortunate to have a professional of his abilities. Given his understanding of the BPO sector and strong track record in leading successful organic and inorganic businesses, he will lead the business to new heights.”

The company claims that the new India business for Intelenet Global Services is the largest entity in the domestic India BPO market with 26,000 employees and 27 delivery centres. As CEO of the combined domestic business, Singh will be responsible for managing and growing the businesses in the rapidly developing India market. Commenting on his appointment, he said, “I am delighted to take on this exciting role as the domestic market is critical for growing both our frontline, middle and back office services. We have a strong record in sustained growth and ensuring excellent service delivery for customers and I look forward to expanding the range of quality services we can offer our customers and building on Intelenet’s reputation as one of India’s best places to work.”

The world’s biggest private equity firm Blackstone Group had exited BPO firm Intelenet Global Services Ltd in the summer of 2011, with 60% returns on its first major investment in India.