Intelliverse Focuses On Telephony With Low-cost Solutions

by B Swaminathan    Apr 03, 2014

telephony

Intelliverse Telecom, a provider in the cloud communication space, is looking to focus on select markets and industry verticals with some of its solutions. With solutions such as automated attendants, customized interactive voice response systems, voicemail, voice messaging, and conference calling, the Bangalore-based IT firm believes these solutions can significantly reduce the telephony costs in an organization.

“We are vigorously looking to tap businesses across verticals with our solutions that do not require much of initial investments and are suitable for companies with minimum workforce,” says V R Kirubakaran, Country Manager, Intelliverse Telecom. He said that businesses can use these technologies without an AMC or a dedicated resource to manage it.

Kirubakaran gives the example of Interlli Greeter, one of the company’s products that have been successfully used by clients in the healthcare, hospitality and retail. “In today’s competitive scenario, when someone calls up the customer care or the company, would immediately expect a personalized experience, say hear a human voice rather than wasting time over an automated recording. But many times they lack such experience which leaves them frustrated,” he stated adding that with these solutions on place, we make the ease-of-calling with voice-recording option which given a complete picture of the interaction between the caller and respondent.

Kirubakaran also said with work no more limited to a physical office and employees often have to respond from a remote place, solutions need to be equipped with mobile functionalities and this is one area the company is bullish about. “We have been using the latest technologies with cloud telephony in place, where every single detail of the call can be tracked for analytics, unlike in a conventional tele-calling method, the companies cannot know exactly how many calls were made or received at one particular point of time,” he said.

“Another challenge today is whenever a caller is on line, the respondent needs some time and tells the caller to hold on for some time to verify the background information. However, with our intellisync product, the moment the caller enters the network, the entire history and background information will be displayed on the screen that saves time,” said Kirubakaran, adding that the datacenter security of Intelliverse is IBM-managed and the company has invested on both physical and virtual security.

On the company’s expansion plans, he said that Intelliverse has conducted meetings and demo sessions for business customers in various locations. “We will be initially focusing in Karnataka and then expeand to markets in the South like Chennai, Hyderabad, Kochi and also in the western markets,” said Kirubakaran.