IT Cos Need Greater Clarity In E-Governance Projects

by CXOtoday News Desk    Mar 10, 2014


IT companies in India are facing numerous challenges in executing e-governance projects including unreasonable legal frameworks, payment terms, obscure SLAs and lack of clarity and accountability, to name a few. As a result of this, 75% of e-governance projects fail in India, and needs greater attention, believes IT body MAIT.  

In a bid to help these companies overcome challenges, and drive execution in the e-governance sector, MAIT in partnership with Department of Electronics and Information Technology (DeitY) and Accenture , organized a workshop in Bangalore on Model RFPs (Request for Proposal),for selection on consultants, system integrators and PPP operators for e-Governance projects. The event saw participation of southern states in the form of their IT Secretaries and IT departments and heads of leading technology companies.

“Karnataka being the only state to have an integrated e-procurement based on deliverables and outcomes has the potential to lead the country in e-governance. Such workshops help in arriving at cohesive solutions that enable improvements in procurement processes and complimented MAIT for leading these,” said M N Vidyashankar, IAS., Addl. Chief Secretary (Retd.), Govt. of Karnataka, who inaugurated the event.

At the workshop, heads from IT companies opined their experiences in e-Governance and raised challenges faced by the industry in executing such projects. They suggested policy altercations which if implemented would foster an equitable partnership between industry, government and the beneficiaries of e-Governance projects.

“Ease of payment terms, rationalization of legal terms and Service Level Agreement (SLA) can boost confidence thereby enabling Tier 1 firms to actively participate in e-Governance projects in India,”said D K Das, National Business Head, Government Industrial Solutions, Tata Consultancy Services.

Industry experts also opined that the government should invest quality time during the evaluation of e-Governance projects. Vivek Sharma, GM & Business Head - Government and Defense Vertical, Wipro,commented, “RFPs are often one-sided. A two-way accountability would co-create better linkages and synergies in e-Governance and procurement.”

Ramendra Verma, Partner, Health& Public Services, National Delivery Lead, Accenturecommented that payment terms should be reasonable so as to help companies meet their cash flow requirements. The industry and government both stand to benefit if payment processes are streamlined.

MAIT experts suggest that the terms of RFP should be practical and reasonable, yet adhering to the legal framework. The scope of the project in the RFP should be elucidated so as to ensure that companies know what they are getting into through these initiatives. the IT body intends to reach out to all states through their IT secretaries, state e-government mission teams and other government procuring organizations, it said in a statement.

VenkatKedlaya, Southern Region Chairman, MAIT, informed that the workshop threw light on how decision making is a challenge in our country. “Efficiency and transparency is our clarion call to e-Governance projects and MAIT will be rolling out a ‘White Paper’ detailing concrete actionables for streamlining IT projects,” he said.