iYogi To Boost Spectranet's Broadband Customer Network

by CXOtoday News Desk    Aug 06, 2014

broadband

After having a strong foothold in the United States, India-based IT services company has entered into a partnership with Spectranet, domestic company that provides high speed broadband services to individuals as well as enterprises. Under this partnership, iYogi will provide a customer network management solution and technical support for Spectranet home and business customers in the country to specific regions of Delhi/NCR, Bengaluru, Mumbai, Pune and Chennai, said Uday Challu, CEO, iYogi in a statement.

Tech Assist is a technical support service for Spectranet’s Broadband customers powered by FOX (Fiber Optic Xperience), the firm added. It is based on iYogi’s SaaS platform – Digital Service Cloud which supports over 500 technology products. Tech Assist will be bundled with Spectranet Broadband powered by FOX products for existing and new customers at no additional cost, iYogi said.

Recently, iYogi raised $28 million in funding. “The Indian device market is booming, and the experience is becoming more complex for the consumer. Telecom companies are at the center of the action, and become the first port of call for users grappling with technology,” Challu told FT in a recent interview.

As per the contract Spectranet Tech Assist will be managed by iYogi, the firm’s broadband home customers will get instant 24×7 support for all connected devices including computers, peripherals, smartphones and other digital devices through unified platform and customer contact center.

“Given the technical infancy of the consumer, it is important for service providers to focus on delivering good technical support and get out out of the divided responsibility mindset, in which, tech support ends at providing connectivity only. With this partnership with iYogi we are looking forward to help our users with any issue related to connectivity, devices, software and any related components,” said Udit Mehrotra, CEO & MD, Spectranet.

Mehrotra states the service will improve customer satisfaction and create new revenue opportunities by providing trouble-shooting support for such calls and estimates that the partnership will drive 12 percent increase in revenue and 15 percent reduction in support costs of Spectranet in the next one year.