Jet Airways and IBM enter into strategic ten-year deal

by CXOtoday Staff    Sep 22, 2010

IBMjetJet Airways and IBM (NYSE: IBM) have signed a strategic ten-year business transformation and information technology (IT) services agreement. The agreement is valued at US$62 million.

As part of the deal, IBM will provide technology solutions to transform the airline’s business areas such as airport operations, direct distribution and frequent flier programs. This engagement will help Jet Airways improve and integrate its IT systems to deliver a highly differentiated customer experience and improve its operational efficiency.

“We are delighted to partner with IBM, and see this as an exciting opportunity to use IBM’s technology to lead business transformation in the Indian aviation sector and augment growth,” commented Nikos Kardassis, Chief Executive Officer, Jet Airways (India) Ltd.

IBM will support Jet Airways with IT Infrastructure and application support services including employee transition, data center operations, central helpdesk support, server and storage operations, internet security services through the use of Tivoli suite, network management, SAP and other operating system.

“Jet Airways will have access to industry expertise and knowledge, which are essential for sustaining growth and leadership in the competitive global market,” remarked Sameer Batra, Vice President, Distribution Sector, IBM India/South Asia.

Commenting on the relationship with Jet Airways, Ashish Kumar, General Manager, Global Technology Services, IBM India/South Asia, said, “IBM will bring its global experience and expertise in this industry to deliver services and solutions to help Jet Airways achieve its mission to innovate and lead as it continues to grow and expand internationally.”