Knowlarity Launches AI-Powered Telephony Services

by CXOtoday News Desk    Jul 14, 2017


Cloud communications provider Knowlarity has launched its AI platform Knowlarity Artificial Intelligence Experience (KATIE). It has been built specifically to Enterprise scale that will enable processing a massive amount of data in near real-time using powerful backend services. The platform is a combination of AI based query and visualizations and is currently available to key customers of Knowlarity and will be made available to all of its Enterprise Customers shortly.

AI in cloud communications act as your virtual representative, interacting personally with the customers of businesses and responding to their queries. AI and Analytics can track key business communication metrics and systems 24×7 while creating alerts immediately when anything anomalous happens, keeping the business completely secure.

As a part of the above suite of AI-powered services, Knowlarity also announced the launch of its “Personalized Contextual Automated Calls” powered by Text-to-Speech (TSS) services.

Leveraging TTS on Knowlarity requires businesses to upload the database containing customer numbers and other dynamic data points onto the Knowlarity cloud. The information entered is processed to initiate the call blast. Parallel calls are then made, delivering highly personalized messages to customers. TTS finds great application in automated reminders, KYC verifications, appointment booking, OTP sharing, and order confirmation. This allows businesses to maintain a quality in consumer-focused communications.

Ajay Shrivastava, Chief Technology Officer, Knowlarity, said, “Through its implementation, businesses will not only cut down on their operational costs and efforts but also optimize their operations and deliver highly personalized messages to their customers simultaneously.”

Further elaborating on the same, Ajay added, “For example, e-commerce players can send out an automated call to the customer to confirm their availability before the delivery boy’s visit. This not only reduces the no-show but also allows them to boost their last-mile operations.”

By enabling automated communications for both promotional and transactional applications for businesses, the company is aiming to bring down operational costs, improve SLAs and unlock better operational efficiencies.