Listen Up CIOs, Connect With Your Users

by CXOtoday News Desk    Feb 18, 2016

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There is an alarming disconnect between user demands and IT’s ability to connect and deliver to its users, finds a new study, which shows the number of downtime incidents and the length of downtime in organizations have gone up tremendously in the last 1-2 years.

The study conducted by Veeam Software suggests that despite numerous high-profile incidents in the last year, enterprises are still not paying enough attention to the needs of their users. It shows that 84 percent of CIOs across the globe admit to suffering an ‘Availability Gap’ (the gulf between what IT can deliver and what users demand). 

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For example, SLAs for recovery time objectives (RTOs) have been set at 1.6 hours, but respondents admit that in reality recoveries taken 3 hours. Respondents report that their organization, on average, experiences 15 unplanned downtime events per year. This compares to the average of 13 reported in 2014. 

With this, unplanned mission-critical application downtime length has increased from 1.4 hours to 1.9 hours year over year, and that non-mission-critical application downtime length has increased from 4.0 hours to 5.8 hours.

This costs businesses up to $16 million a year in lost revenue and productivity, in addition to the negative impact on customer confidence and brand integrity (according to 68 percent and 62 percent of respondents respectively).

This figure has risen a staggering $6 million in 12 months, despite almost all respondents saying that they have implemented tightened measures to reduce availability incidents and that 48 percent of all workloads classified as ‘mission-critical (rising to 53 percent by 2017).

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When it comes to non-mission-critical applications, the average cost per hour is over $50,000 in both cases. Loss of customer confidence (68 percent), damage to their organization’s brand (62 percent), loss of employee confidence (51 percent) were the top three ‘non-financial’ results of poor availability cited.

Ratmir Timashev, CEO at Veeam mentioned, “Modern enterprises are becoming software-driven businesses, so IT departments can no longer get away with services that are ‘ok’; always-on availability is paramount.  However, since our last study, the number of annual unplanned downtime events have increased (from 13 to 15) and they are also lasting longer and taking a far greater amount of time to recover. 

In today’s economy, where speed and reliability are imperative, this is unacceptable. If this trend continues, I fear for the companies we surveyed.”

With the number of the world’s connected population soaring to record levels last year (3.4 billion or around 42 percent of the globe) and predictions there will be almost 21 Billion connected devices by the end of 2020, the need to deliver 24/7 access to data and applications has never been more important.

However, it seems that enterprises have not received that message despite more than two-thirds of respondents stating that they have invested heavily in data center modernization specifically to increase availability levels.

While it’s easy to think that this survey paints a picture of doom and gloom, there are shoots of optimism as well. Timashev stated almost three quarters of enterprises recognize that they have areas which need addressing and intend to do so in the next six to 12 months. It is not always easy to divert precious funds to invest on infrastructure, but there is acceptance that this needs to be done.

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“We are seeing enterprises starting to realize the importance of availability solutions and, in particular, the role cloud and cloud-based services such as Disaster Recovery as a Service (DRaaS) can play. Enterprises appreciate the need for an Always-On, always-available operation and we are confident that users will see this become a reality sooner rather than later,” he concluded.

To know more about the report, Click Here.