Marico Improves Communication with MessageStats

by Priyanka Bhattacharya    Sep 02, 2011

Two years after MessageStats from Quest Software was installed, Marico Industries Ltd is reporting better usage patterns, lesser bottlenecks and better service delivery of the extensive unified communication system installed within the company. The solution has also made life simpler for the technical team in the company, Marico claims.

It was in 2009, when the IT team at the Marico faced a daily hassle of manually tracking and reporting the usage of its unified communication services within the organization. The company called in its long term solution provider partner Quest Software to get the right solution. “At that time we were beta customers for OCS 2007. We were using Microsoft Office Communications Server 2007 R2 to create our unified communication environment. We use an array of services including enterprise instant messaging, audio-video peer-peer and multi party communication, ad hoc and structured conferences. The OCS 2007 R2 is deployed as virtual machines on VMware host. The problem arose as the IT team had to manually track and report on usagee, to ensure efficiency and effectiveness of the unified communication services. This was definitely prone to human error,” says Satish Pai, Systems Administration Manager, Marico Ltd.

The system administrator had to track and report server usage, manually. Not only was the daily routine laborious but also error prone. Also, the technical team was unable to collate the statistics between calls made and meetings conducted over OCS. “Hence we could not present our management with accurate usage statistics with respect to calls,” adds Pai, which meant that the company was not able to leverage its unified communication infrastructure.

According to Pai, the company was looking for a solution that would report and analyse the usage of the OCS system, and it needed to be scalable and plug and play. MessageStats provided that. “We were looking for a tool that was easy to manage, comprehensive in features, and simple to use. We are very pleased with the product and it was also the only solution available which completely adhered to our requirements,” he says.

While refusing to give the exact cost, Pai says that since Quest Software was already an existing partner, the company did not have to invest heavily in installing MessageStats. The new solution provided very platform specific reports that helped Marico understand usage trends and optimize the bandwidth capacity. Pai explains that it also let the IT team justify expenses and improve operational efficiency of the system. Today Pai and his team are able to use the reports generated
by MessageStats in improving the usage of the unified communication services within the organization. “The automated data collection, analysis, and reporting provided by MessageStats has significantly improved the productivity of the IT staff, and saves more than two hours per week for the system administrator,” he concludes.