Nokia Siemens Networks selects Capgemini for global order management services

by CXOtoday Staff    Sep 27, 2010

NokiaSiemensNetworkCapgeminiCapgemini, a provider of consulting, technology and outsourcing services, has announced that its subsidiary Capgemini Outsourcing Services SAS, has been awarded a long-term contract from Nokia Siemens Networks (NSN), a global communication services provider, to support the company’s global order management operations. Capgemini will provide order management services to NSN, including preparation for delivery, customer order management, distribution and customer invoicing, while customer-facing activities will remain with Nokia Siemens Networks.

Capgemini will leverage its ‘BPOpen’ technology platform and its ‘Rightshore’ network to standardize the processes across NSN’s worldwide operations. Under the terms of the agreement, approximately 400 employees from NSN will join Capgemini BPO Supply Chain Services teams from several countries including Brazil, China, Finland, Germany and India. Additionally, more than 300 contractors to Nokia Siemens Networks will continue their work under Capgemini’s management.

“As clients face an increasingly global business environment, growing supply chain costs, and a larger ecosystem of partners and customers, a streamlined and sustainable supply chain will be key to growth,” said Hubert Giraud, Head of Capgemini BPO. “Capgemini’s collaborative and strategic approach to supply chain transformation, market knowledge and suite of enabling tools and technology will allow leading global companies like Nokia Siemens Networks to optimize their supply chain operations and achieve true competitive advantage.”

“Capgemini’s excellent reputation and proven track record of maximizing efficiency in business processes, along with its global delivery model, were major factors in our decision to select them as our partner and future employer of our logistics experts. We believe that this relationship will considerably improve our order management and delivery performance through shorter lead times, better quality and increased efficiency, while Nokia Siemens Networks will focus more intensely on the customer facing aspects of order management”, said Johannes Giloth, global head of Supply Chain, Nokia Siemens Networks.