Number Portability to Usher in New Year

by CXOtoday Staff    Sep 24, 2009

The Telecom Regulatory Authority of India (Trai) announced that mobile number portability (MNP) roll-out will start from December 31 across the metros and category A circles, and also issued guidelines for its implementation.

The MNP facility allows customers to switch operators and yet retain their numbers. The facility will be made available to the rest of the country from March 31, 2010.

Under Trai s MNP guidelines, once a user switches operator, he must stay for at least three months (90 days) with the new service provider before moving to another operator. Also, a user holding a mobile connection is eligible to make a porting request only after three months of the date of activation of his number.

As per the guidelines, subscribers who wish to port their numbers must submit their requests in writing to their service providers. The new operator will have to mandatorily carry out all checks, including identity verification, before completing the process. The entire process has to be completed within four days.

The telecom regulator said both talktime and minutes will not be carried over to the new operator in case of pre-paid users, while post-paid customers will be required to furnish proof that all outstanding dues to their current operator have been cleared.

The guidelines further states that while the operator is porting the number, the customer may have to face a no service period that can be extended for up to a few hours during which they will not be able to receive and make calls. However, to address this issue, the new operator must provide the customer with a list of missed calls and messages sent during the no service period , Trai said. 

The regulator, however, did not specify the charges that customers will have to pay for switching their operator.

Syniverse Technologies and MNP Interconnection Teleco Solutions are the two companies chosen to implement MNP in India.

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