RInfra rolls out GIS-based power Outage Management System

by CXOtoday Staff    Dec 02, 2011

In a bid to resolve consumer complaints faster during the outages, Reliance Infrastructure (RInfra), an integrated power distribution company, launched a GIS-based Outage Management System (OMS) in Mumbai.

OMS is a tool that helps in outage management by handling trouble calls, detecting power failure, estimating restoration time, crew management and providing status report to the customers.

“In today’s world, technology adoption in power distribution is a crucial and essential aspect for improving efficiency and meeting ever growing consumer expectations. We are happy to launch India’s first GIS based Outage Management System for our consumers, who will now get much quicker response, incase of any outages,” said Lalit Jalan, CEO and Director, Reliance Infrastructure.

RInfra has around 27 lakh suburban consumers who can now look forward to quicker response and faster outage resolution, thus reducing inconveniences caused to them by the impact of planned and unplanned outages. The newly installed system aims to quickly identify the probable faulty locations and reduce the response time of consumer complaints.

According to the company, the newly implemented OMS will help RInfra to integrate existing complaint handling system with SCADA, GIS and SAP, and identify probable faulty section prior to the site visit by field personnel.

Intelligence derived from the integration of SCADA will identify major breakdown in network; GIS will capture network details from source to the consumer supply point, and SAP will refer customer database and communicate with the consumer about outages.

Emergency service officials will also be able to access key information about the outage and will be updated on real time basis, during the resolution of the complaint.

In the event of planned outages, consumers will remain well informed since all outage details will be available at call centre and on IVR to a get prompt response, if they call up.

RInfra is the largest power distribution company in Mumbai with the licensed distribution area spread over 400 Sq. Kms. in suburbs and surrounding areas of Mumbai. It is supplying power to around 2.7 millions consumers. Company has been recently mandated to distribute electricity for next 25 years.

As per reports, the global market for OMS is expected to grow at a moderate rate of 3.8 percent during the period 2011-2020. The sluggish growth of OMS market can be attributed to the decreasing demand for stand-alone OMS as the evidence of superiority of OMS integrated with other enterprise systems become more prominent.