SBI Plans Talking ATMs for Visually Challenged

by CXOtoday Staff    Jan 08, 2010

India’s largest lender State Bank of India (SBI) plans to introduce 7,000 voice-enabled automated teller machines (ATMs) across the country for visually challenged customers beginning February.

"Out of our 18,500 ATMs, 7,000 will be made voice enabled for visually challenged people. We expect to launch these talking ATMs starting next month," SBI’s General Manager (Alternate Channels) Amitabh Kumar said on the sidelines of a CII seminar on banking access for visually-challenged held in Mumbai on Thursday.

These ATMs customised with headphones and braille key pads have been designed to offer services like funds transfer and downloading of account statements.

The move to introduce these ATMs comes in the wake of RBI s diktat to banks early this year that all its branches and ATMs should be made accessible to persons with disabilities

SBI has partnered with NCR and Diebold to acquire these new ATMs, which it plans to install in metro, urban and semi-urban towns across the country.