Security Helpdesk Calls Rising: Cisco

by CXOtoday Staff    Nov 15, 2006

Cisco has recently released the results of a survey done on IT decision makers. It reveals that the respondents have admitted the rising of security related helpdesk calls and that to protect their remote workers they would increase the security spending by next year. Two of every five companies are planning to boost spending by more than 10% in 2007 with India’s spending going up to 66%.

A series of studies involving remote workers conducted by a third party market research firm resulted in the findings. The study involved remote workers and IT decision makers in 10 countries including India.

Overall, 38% of IT decision makers have reported increase in security-related helpdesk calls that involves users and work devices falling prey to virus attacks, phishing scams, identity theft, hacking and other malicious activities.

In India, more than half (55%) of the IT respondents have reported a rise in security-related calls, and a majority of issues involve viruses (70%), spam-enabled phishing attacks (61%) and spyware (55%).

Blended spam and phishing encounters represent the most commonly reported issue - more than half (52%) of the respondents said that a rise in helpdesk calls was related to this threat. As a result, two of every three (67%) respondents are expecting security-related IT investments to increase next year.

IT professionals in China, India, and Brazil - relatively novice to the Internet, yet three of the world’s fastest-growing networked economies - led the pack.

A previous research conducted by Cisco has revealed that two-thirds of remote workers around the world were aware of security concerns when working remotely. However, many of the same workers used work computers to hijack wireless networks of neighbors, open e-mails from unknown sources, download business files to personal computers, and share work devices with non-employees.