Serco launches new BPO division, targets revenue in excess of $ 1 billion by year end

by CXOtoday Staff    Apr 12, 2012

The new unit will improve the services that it provides to its customers and enable it to target global opportunities, both in the public and private sector.

UK-based international services firm Serco today announced the launch of a new global BPO division.

The company said that the new division will improve the services that it provides to its customers and enable it to target global opportunities both in the public and private sector. The division is looking end the year with revenues that will reach in excess of USD 1 Billion.

According to a statement, the new division is an amalgamation of the contracts and companies that deliver business process services globally within Serco including Intelenet Global Services in India; The Listening Company in UK; and Excelior in Australia.

Serco had acquired Indian BPO company Intelenet for Rs 2772 crore in May last year.

“We will now be reckoned as an end to end service provider offering the complete spectrum of business services to customers in the public and private sector around the world, by combining Serco’s front end service capabilities along with world class middle and back-office capabilities,” said Tom Riall, CEO Designate, Global Services, Serco

The Global Services division has a workforce of around 50,000, over 150 clients, and a diversified footprint with a presence in 10 countries, 98 locations.

The business will focus on five vertical markets, namely BFSI; Travel, Hospitality and Transportation; Healthcare, Utility, Retail and Manufacturing; Telecom, Technology and Online Services; and Media, Education and Government.

Susir Kumar, Executive Chairman Designate, Global Services, Serco said that about 40 percent of its business will be from the public sector and 60 percent will be from the private sector. “About 60 percent of our revenues will come from delivery in onshore locations and about 40 percent will come from offshore delivery locations including India domestic business.”

He added that 80 percent of the revenues will be from the developed markets comprising of US and UK-Europe, and about 20 percent will come from the fast growing and emerging markets including India, Middle East, Australia and Africa.