Siebel Leads In Enterprise CRM Space

by CXOtoday Staff    Jul 15, 2005

Siebel Systems, one of the leading providers of customer-facing solutions, has been recognized as a leader in enterprise customer relationship management (CRM), this year, according to a Forrester report.

The company received the highest score in all three evaluations categories, namely, current offering, strategy, and market presence. In the report, Forrester cites Siebel Systems as the top-rated vendor in multiple key categories, including breadth of offering, industry adaptation, technology, corporate and product strategy, and installed base.

Forrester confirmed that Siebel offers a comprehensive solution-set for enterprise-class organizations. It provides tailored CRM solutions for 23 industry sectors, which is significantly larger than the other enterprise CRM suite vendors.

“Siebel offers very strong functionality across all major components of CRM. It continues to offer a clear and compelling vision for CRM, highlighting the importance of the integration of strategy, data, people, process, and technology necessary to improve the end customer experience and drive business results,” said Forrester analyst William Band.

“The company’s strategy to offer deeply customized industry-specific solutions for all major industry sectors, supported by a deep partner eco-system, supports the promise that it will continue to deliver leading-edge CRM capabilities,” he said.

As indicated in the report findings, Siebel Systems delivers the industry’s most comprehensive customer-friendly solutions that help organizations better align and utilize their people, processes, and technology around their customers in order to deliver outstanding customer-driven business results.

Siebel 7.8, the company’s enterprise CRM solution, providing sales and service organizations with a single, complete view of all customer relationships to enable more efficient and effective product, pricing, and promotions management across multiple channels.

“We are dedicated to delivering measurable business value with the widest range of industry-specific solutions to support the sales, marketing, and service initiatives of the world’s leading organizations,” said Bruce Cleveland, senior vice president, products, Siebel Systems.