The Possible Business Benefits Of Microsoft's Speech Recognition

by CXOtoday News Desk    Oct 20, 2016

Voice Recognition

Microsoft recently introduced it’s voice and speech recognition system, which it said was now ‘human-par’, meaning that it will be just as accurate as when a human being transcribed an audio clip into a script. Though there is still refinement to be done, where it comes to exterior noise cancellation, and pitch the system to even more accuracy levels, it speaks of a serious step towards artificial intelligence and machine learning coming into the commercial folds.

From what started in the 1970s with DARPA, the US agency tasked with creating new technology for US national security interests, it has now come to Microsoft’s Artificial Intelligence and Research, which now has a system with a low 5.9% error rate, which is just about as accurate as humans, or ‘human-par’. The implication as seen, is far and more to modern businesses that are looking to change the way they do business and build on new capabilities.

1) Better employee management

A lot of the business have functions which require routine calling, something which in the current scenario, costs the companies quiet a pretty penny in training and staffing costs. Voice and speech recognition can handle a lot of incoming and outgoing calls, including the routine ones, which end up giving businesses the benefit of lower costs, and lesser stress on customer and employees as well.

2) Ability to convert speech to text and vice-versa 

 For business that need to convert speech into text, or the other way around, the speech recognition system can be the main mode of operations function. A translating agency for that matter, can take a voice clipping, and with the help of a speech recognition system, can convert it to be a transcript, which has been translated to a designated language.

Also, during training, audio inputs are often used to train employees, which can be managed with voice recognition system, even though very diverse the voice or accent could be. For eg: the steps to be carried out in any procedure, can be converted into voice output with such a system, or even the other way around where text is required for training purposes.

3) Create more diverse range of smart/intelligent products

This would apply to the consumer technology segment the most, where voice recognition can help in refining products in the IoT and gaming spaces. The most common and obvious example with Microsoft’s speech recognition capabilities, in Cortana, the virtual assistant now a part of many Windows based computers. Since Cortana is capable already, of answering queries, and performing some of the functions of a real assistant, adding the voice and human speech recognition system will allow for a smoother, smarter computing experience, and also allow users to multitask.

The other practical example would be to integrate the process into gaming consoles like Playstation and and X-Box, where the high end games could be operated through voice controls, or creating a Virtual Reality experience which is even more smarter or intelligent with accurate voice command and control recognition.

The list of benefits that could come to business with the technology of Voice and speech recognition is perhaps far more, than the enlistment here. But definitely it can affect businesses positively in 2 main regards, which include bringing in flexibility and efficiency in managing their internal operations, and other being able to diversify and create smarter products for the market, which can interact with the customer more closely.