Sun to Develop Methodologies for Industries

by Sonal Desai    Oct 16, 2008

Sun Microsystems is developing Information Technology Infrastructure Library (ITIL) methodologies, managed service offerings and other technologies for industries across verticals and geographies.

The vendor will unite best practices it uses across its group companies, and those of its customer companies globally, to develop industry specific methodologies. It will leverage the expertise of the solution factors where pre-packaged a methodology is developed, and the offerings are instituionalised.

We are taking solutions such as tech components, best practices and services for fast implementation from different geographies to be customized as per the industry needs, said Jorge Warren, VP (Services Practice) Emerging Markets, Sun Microsystems Inc in an exclusive interview to CXOtoday.

At present, work is on for four such methodologies. Two of these methodologies are around data warehousing and identity. I cannot reveal more at this stage, but an announcement is likely Novemeber 08, he said.

The methodologies will be a part of the professional services the vendor provides its customers. Besides, it has also increased focus on its managed services business in the last one-and-a-half year in India, where it is helping architect, implement and manage complexities and operational risks involved in data center management.

Sun has 50 large accounts where it provides professional services directly to customers. Of these, 12 customers have migrated on a managed service platform, said Srivalsan Ponnachat, director (Services Practice), Sun Microsystems India. We are leveraging our acquisitions for these offerings, essentially Sevenspace. The managed offerings are a combination of onsite and remote services, and all the global accounts are remotely managed from Virginia, Scotland and Chennai.

What role does Sun exactly play? We are offering ITIL, tools and a consultative approach toward maintaining the IT architecture. Whenever a KPI has been violated, we check the history for a similar violation on an earlier occasion. We offer customers specific SLAs in terms of response times, automated analysis and forecast, monitoring IT architecture, consultancy and remediation.

Our focus will continue to be on banks, insurance companies and telcos, as also the government and energy space, said Warren. Ponnachat said that Sun has done back-up operations, managed certain elements of a data center, done a DR site management for a bank. It is like selective sourcing, in which we utilize our expertise in the operational aspect of managing data centers with our partners.