TCS automated workflow solution for Central Vigilance Commission goes live

by CXOtoday Staff    Aug 31, 2010

TCSAutomationCVCTata Consultancy Services (NSE: TCS), an IT services, business solutions and outsourcing firm, announced that its solution for core workflow automation at the Central Vigilance Commission (CVC) had gone live. The workflow automation solution was completed in approximately six months only. The solution will enable the CVC, which is India’s apex vigilance institution, to speed up processing of cases and complaints by automating administrative tasks, providing faster access to information and allowing CVC officials to complete investigations more efficiently.

Vineet Mathur, Director, Central Vigilance Commission said, “The new automated workflow solution is likely to change the flow of information and the time taken in deciding vigilance cases in the Commission. It is going to be a flagship project for improving the core processes in government functioning in the years to come.”

According to TCS the new automated workflow system will assist CVC employees to process complaints as per the established procedures and rules laid down by the organization. The CVC will also be able to automate administrative tasks and maximize the time and energy of the staff for core vigilance work of CVC, thereby improving the time cycle of investigating complaints.

Tanmoy Chakrabarty, Vice President & Head, Government ISU, TCS added, “The TCS solution will bring greater transparency, eliminate administrative bottlenecks, thus reducing the throughput time for an application to be processed and providing a secure and trustworthy environment for conducting its function.”

With the new solution in place the CVC will be able to track complaints with minimum effort and time. Other benefits include configurability for automatic escalation to next level when the ‘maximum time allowed’ for a task is exceeded as well as detailed MIS reports with drill down facility till the file level. The new workflow solution provides a collaborative environment for CVC by enabling online communication with employees across other government offices and agencies. The system ensures availability of information at right time for faster and better decision making; better planning and prioritization.

This new application will provide information and services on demand and online, giving users the choice to decide when, from where and how they want to interact with the CVC. The CVC in India monitors all vigilance activity under the Central Government and advises central government organizations in planning, executing, reviewing their vigilance programs.