TCS Partners With Microsoft For CRM Platform

by CXOtoday News Desk    Mar 05, 2014


IT major Tata Consultancy Services (TCS) today said it has partnered with Microsoft Business Solutions (MBS) for the development of online and on-premise versions of Microsoft Dynamics CRM (customer relationship management). TCS made this announcement at the annual Microsoft Dynamics Convergence Conference in Georgia, Atlanta adding that company is among the select group of systems integrator to be involved in this development.

“Our expertise and investments in emerging technologies such as social, mobility, cloud and big data, alongside our knowledge of the Microsoft Dynamics CRM platform, will allow us to deliver superior results for MBS as they continue to drive their leadership in this ever-evolving market,” said Krishnan Ramanujam, Vice President and Global Head of Enterprise Solutions at TCS.

As part of this partnership, TCS has set up a development centre to support the upcoming releases and updates to the Microsoft Dynamics CRM Roadmap, namely Mira and Leo. The centre will focus on enhancing the roadmap platform through the development of marketing business applications and enhancements to core technology and mobility platforms. TCS has also invested in a test centre with a team of 150 engineers.

The development centre is focused on enhancing roadmap platform through the development of innovative marketing business applications and enhancements to core technology and mobility platforms, said the statement.

TCS has also invested in a test centre which comprises of a team of more than 150 highly-skilled engineers. The team is working to identify and create solutions that will improve the user experience, drive process agility and automation, and deliver ‘CRM On The Go’ capabilities.

The test centre also comprises of a test lab which offers assurance services for mobility testing and certification. A framework has been developed that tests for functionality, compatibility, performance, security, localization and UX. The test lab focuses on mobile testing across Android, iOS, Windows and RIM devices and is designed to speed time- to-market while ensuring that Microsoft Dynamic CRM delivers the highest level of quality and industry leading designs and capabilities.

“In order for our cloud-based services to be successful, we needed a partner who could help us to remain innovative and agile,” said Bob Stutz, Corporate VP, Microsoft Dynamics CRM. “With TCS, we have a strategic partner who can help deliver on that promise for Dynamics CRM. This partnership will provide us with unparalleled access to their in-depth knowledge, talent and delivery excellence model, which allows us to accelerate product delivery while sustaining best-in-class quality standards,” he said.