"The technology will be greener in 2011"

by Sharon Lobo    Mar 10, 2011

Kamal Sharma  MindlanceAs the industry transitions from the traditional hosting to a more cloud based world, the rise of managed cloud services is inevitable. In a interview to CXOtoday, Kamal Sharma, CIO, Mindlance talks about the trends and adoption of managed services in this year.

What are the latest trends in the IT Infrastructure management services space?
The biggest trend of 2011 will be the continued decline of the traditional centralized IT department. There will growth in companies who will continue to align their IT professionals with individual business units rather than in a central services group. Cloud computing, Virtualization, Data centre consolidation, focus on efficiency improvement, ITIL frame work adaption, mobility and Green IT will be some of the highlights for the times to come. Cloud-based services will offer an alternative to on-premises IT infrastructures and transition to virtualized server infrastructures drives shared-disk storage. The growth is still expected to continue ignoring the budget constraints as the private clouds improve agility and will dominate the market. Virtualization will also have a lot of relevance for the year to come as it brings advantages such as reduction of power, cost and space, which optimization of server infrastructure add to the positives.

The technology will be greener in 2011. Green technology gives consumers a solution to their energy inefficiency despite the economic crisis and the declining resources. There will be many more choices in the market.

Which industry verticals have been the prime adopters of IT Infrastructure management services and why?
BFSI, Government, Education and healthcare have been increasingly getting into the heavy IT infrastructure switch over past few years and the switch continues to pace up this year too.
Most of the larger PSU banks started deploying technology much faster way back but the cooperative banks however did not strongly indulge into technology due to huge costs involved but now the scenario is changing rapidly and there will be a lot of IT infrastructure deployment seen in all BFSI companies.

This year education industry will hugely be indulging into IT infrastructure management with huge grants from government itself. Industries depending on education verticals will find it more fruitful.

Healthcare industry will also see major growth in terms of IT this year, while Healthcare Industry is faced with numerous challenges like increased government regulations, e-business challenges, rising patient expectations & demand for lower healthcare costs. It is vital to healthcare organizations to consolidate intelligence data, maintain data integrity, and ensure regulatory compliance. The healthcare IT industry is a broad and complex industry. These challenges have pushed healthcare organizations like never before to innovate through bringing about IT implementation.

How has the adoption of IT Infrastructure management services been in the government sector?
On quite a large scale, government is spending heavily and enabling system towards automation and integration. Government and defense segments will create sizeable opportunities in large systems integration projects for application services. Managed services around IT infrastructure will open up doors to application services.

India plans to raise its expenditure in the education sector by about a quarter to 520.6 billion rupees ($11.50 billion) in the next financial year. The major contribution will come from hardware, which is forecast to increase at a CAGR of 19.5%.

The India government embarked on e-governance initiatives and will keenly focus on some of the more immediate need-based projects such as establishing statewide area networks, state datacenters, common information centers; promoting e-procurement; building capacities; computerizing land records and regional transport offices; and establishing agriculture portals.

How are managed services enabling businesses to move to the cloud?
I would call it managed cloud; good cloud vendor with transparency in deliverables can do a lot for customer. Managed Services have seen a makeover increase is use by the enterprises, based upon a combination of a wider range of offerings and price points by suppliers for many functions of the organization, the introduction of the cloud and the use of SaaS as a business model and the realization by Enterprises that outsourcing these areas to a Managed Service provider will save money and allow them to focus their internal resource on core competencies.

What are growth opportunities you see in the Indian market?
Indian IT industry is the only industry in the country that has outperformed all others in the Global market. In fact, Indian IT industry has undergone drastic changes from 1990 to 2010. Taking this advancement further ahead, the Indian IT industry has taken itself to a new height to be at par with the global leaders in the current days.

The Indian information technology industry has played a vital role in putting India on the global map and is now envisioned to become a US$ 225 billion industry by 2020.

India is a preferred destination for companies looking to offshore their IT and back-office functions. With benefits like low-cost India becomes financially attractive location and also offers highly skilled people.

A lot of growth opportunities will be floating in the market within smaller towns and cities, they will prove to be amongst the more demanding IT infrastructure implementation.

What is Mindlance’s strategy and growth plans for the near future?
With over more than a decade of experience in implementing IT, Mindlance has become a very trusted Tier two System Integrator, in a lot of cases we have also outperformed many tier one players, we look forward to cover up our focused verticals, IT, BFSI, Manufacturing, Government, Life sciences and Education. We plan to add 100 plus clients this year and will be inaugurating over 6 offices across various locations in India this year.

Could you give examples of Indian companies who have benefited from Mindlance’s IT Infrastructure management services?
Some names out of the huge list of Indian customers who have benefited from Mindlance’s IT infrastructure services are Toyota Boshoku Automotives India who are into development of automotive interior systems ; and manufacture and sale of automotive interior products; Stumpp, Schuele & Somappa who are the largest spring manufactures of the world; etc, to name a few.