We are Increasing Our Focus on e-Governance: CA

by Muntazir Abbas    Aug 03, 2009

Organizations are limiting their IT investments as the slowdown hits their financials. Is CA changing its business strategies?
CA is using the current period to gear itself for growth once the market opens up. We are investing in our go to market, strengthening our partner program with our large SI partners and building a solid foundation that will put us ahead of our competitors.

CA has also unleashed 13 new products to the market as part of our global roll out of the Lean IT approach for CIOs to maximize value at lower cost. Lean IT helps CIOs to visualize, automate and optimize their IT assets, thus reducing the cost of operations.

One of the key offerings of Lean IT is the Service Assurance Manager (SAM) which allows CIOs to view and track the health of the business services without worrying about the failure of IT elements that support that business service. This is what we call as the top down approach to IT required by CIOs. With business critical applications being rolled out in the country across various industry verticals like telecom, BFSI, manufacturing and e-Governance, SAM will be the key tool to assure high quality service delivery to end customers and minimize performance bottlenecks.

Simultaneously, we are building our growth strategy for the next 3 years, which will center around our large SI play and we are investing in that area significantly. We are also stepping up our focus in certain industry verticals like telecom where CA has a vast array of industry leading IT management solutions in the areas of network fault, performance and reporting (e Health and Spectrum), as well as application management (CA Wily). We are also increasing our investment and focus on government sector, particularly the e-Gov and power segments where we foresee a lot of IT investment in the next few years.

We would like to double our volume business this year and grow our overall portfolio 50% in FY10. The best time to realign your business we feel is now when the market gives you the time to do so. And that is exactly how we are tackling the current period.

How do CA technologies facilitate clients in the finance sector? Can you name some of your clients in India in these verticals?
CA s value proposition of tightly integrated infrastructure management software provides an end-to-end picture of network, systems and application health. CA Capability Solutions are the building blocks to EITM and are based on a consistent set of industry best-practices and standards to ensure high levels of interoperability — which lies at the heart of a unified and simplified IT management environment. Solutions can be implemented at any pace and based on the most pressing needs, without having to rip and replace existing solutions. These are key Capability Solutions around which banks have built initiatives to manage, govern and secure their business:

 Identity & Access Management: Automates the management of a user s identity through its lifecycle and ensures that only authorized users can access critical IT resources.

Security Information Management: Provides centralized management of real-time events and post-event forensics analysis to improve administrator efficiency and reduce costs while ensuring security.

Governance, Risk, & Compliance (GRC): Enables risk, compliance, and IT managers to more effectively monitor and manage IT risks and controls across the entire IT environment.

Network & Voice Management: Provides integrated fault and performance management of multi-vendor, heterogeneous data, IP telephony and legacy voice networks. Identifies true cause of problem through root cause analysis, event correlation, and real-time and historical reporting. 

Application Performance Management: Manages the performance and availability of packaged and custom-built applications, portals and SOAs. Ensures enterprise applications are delivering superior service to customers, partners, and employees.

Project & Portfolio Management: Ensures IT investment decisions are aligned with business strategy and manages risk and costs, by providing real-time views into an organization s investments, initiatives and resources.

Incident & Problem Management: Automates IT processes to consolidate, log, track, manage and escalate incidents and problems. Accelerates detection and problem resolution, maintains accurate configuration details, and minimizes the risk caused by change.

Database Management: Reduces the total cost of database ownership by automating day-today operations and increasing overall service responsiveness.

Recovery Management: Provides comprehensive cross-platform backup/recovery, disaster recovery, data replication and failover to securely manage and protect data resources in line with business objectives. Banks need to insure that their content is securely backed-up.

What are your growth prospects for security business? How do you see the India market responding in terms of global trends?
In the vast majority of companies, overall IT spending seems to be in a forced decline. However, budgets allocated for IT security initiatives remain constant or growing. Several factors have contributed to this counterintuitive trend:

First, the fear of internal threats directly resulting from spending cuts and layoffs has overtaken the fear of external threats.

Second, compliance with ever-increasing industry and government regulations and satisfying auditors continue to fuel IT security investments.

It would be reasonable to expect that large organizations would have automated internal security processes and adopted technology solutions such as Identity and Access Management to handle internal threats. Surprisingly, that is not the case, but there is increasing interest in new solutions. Data loss prevention, provisioning, log management, single sign-on and other solutions to handle currently manual tasks are top-of-mind and top-of-wallet. Despite the mandate to reduce overall spending, necessity dictates that for the foreseeable future new IT security software solutions will be broadly adopted throughout the world.

So the growth prospects for security business are bright. Indian market especially some specific industry verticals such as BFSI, telecom, IT-ITES would be aligned to global trends. In fact, various e-Governance initiatives in India too have addressing internal security threats on the top of their agenda.

Are you partnering with the central government agencies for technology-driven initiatives, and/or you a part of public-private partnership (PPP)? How can CA technology facilitate such initiatives?
Yes, we partner with the government agencies for the e-Governance initiatives. CA works directly with central govt., state governments., NISG, NIC, NICSI, their consultants and System integrators like KPMG, Capgemini, Wipro, TCS, HCL, 3i Infotech, SIFY, to name a few.

The government projects are large in scope. They require multi-vendor solution. Therefore CA does not bid directly. We work with system integrators who in turn follow the PPP Model. CA s technology facilitates such initiatives.

How can CA’s technology help in e-Governance projects?
CA technology and the EMS solutions are modular and integrated in nature. CA can contribute in the successful roll out of e-Governance projects through its solutions in the following domains:

     IT Infrastructure fault and performance management, 

     Application performance management solutions to monitor the services and the end

       user experience.

     Standards based service desk solution, 

     Security solutions

     Service Management and project management to name a few.