Yes Bank Partners Smartbox To Tackle Delivery Returns

by Press Release    Feb 09, 2016


Yes Bank, India’s fifth largest private sector Bank has partnered with Smartbox Ecommerce Solutions Pvt. Ltd. to efficiently solve the last mile delivery challenges of E-commerce companies and making life easy for online shoppers.

The bank will power the payment solutions for Smartbox network of Automated Parcel Delivery Terminals. The Cash on Delivery model continues to account for over 50 percent of the E-commerce market which is slated to reach a size of $100 Billion by 2020.

Yes Bank’s partnership with Smartbox will address this crucial challenge and help reduce costs for e-commerce companies while offering additional convenience to online shoppers. With this association COD will be handled as CSOD (card swipe on delivery) on the terminals – thereby reducing the burden of handling cash on the entire ecosystem.

Smartbox has already launched 12 terminals which have been installed at primary metro stations and business centers in the Delhi NCR region. This network is expected to be expanded to over 1,000 locations covering 8 major cities in India by the end of 2016.

Today’s busy online shoppers are either unavailable at home or busy at office which results in delayed delivery, delivery reattempts, or just unwanted courier coordination for an already short-on-time consumers. Now, these shoppers can choose a Smartbox terminal near their office or home as a delivery option at the time of check out while shopping at our partner eShops. When the parcel arrives, consumers will receive an OTP that can be used at Smartbox terminal to pick-up the parcels at a time convenient to them. 

Yes Bank has ensured that best-in-class security systems are implemented to ensure ease and safety of transaction for consumers.

Speaking on the partnership Ritesh Pai, Senior President & Country Head, Digital Banking, Yes Bank said, “In line with our Knowledge Banking approach, we have a strong emphasis on providing efficient financial solutions addressing the needs of retail customers as well as corporates in sectors like E-commerce.

Our partnership with Smartbox is a win-win solution for both E-commerce companies as well as online shoppers. It helps E-commerce companies by helping them reduce high costs and bring in efficiencies in their logistics, while providing a convenient and secure option for online shoppers to get delivery of their products.

The Smartbox solution powered by Yes Bank’s payments solutions uses cutting edge technology and smart physical infrastructure to store, track, notify and deliver. The cloud-based system is robust and scalable that integrates easily & quickly with e-commerce portals. Partner e-commerce companies will be able to further strengthen their associations with their consumers by offering new and innovative delivery options using Smartbox.

Smartbox is in advanced discussions and integration stage with various leading e-commerce companies in India to start offering this delivery option.

Yes Bank has continued to deploy innovative solutions for multiple knowledge sectors including award winning API Banking services to integrate its systems with leading E-commerce logistics players. The bank has also launched ‘Bank in a Box’ at client locations handling large cash transactions to improve efficiencies in the financial value chain having already launched 255 boxes across Retail, Hospitals, Schools, Airlines and logistics clients. This will be expanded to 1000 within an year.