Digital Channels Driving Contact Center Growth
by Sohini Bagchi    Apr 14, 2015
Category : Interviews
Kiran Bhagwanani, CEO, Dimension Data, discusses the trends and challenges in the Contact Centre industry.
Mobile-Cloud Strategy: Microsoft Ties Up With Samsung
by CXOtoday News Desk    Mar 24, 2015
Category : News & Analysis
Technology : Cloud Computing
Aaprt from promoting Office, Microsoft is betting on advanced analytics to augment its mobile-first, cloud-first strategy
Turbo Charge Your Business With Big Data Strategy
Category : Columns
Many businesses live with the common myth that Big Data is all about volume and velocity, says Vivek Jayan, Director, Analytics, CSS Corp Pvt Ltd
Leveraging Big Data for Differentiated Customer Experience
Category : Columns
Some companies are struggling to visualize their data while others are using predictive models and real-time analytics to drive decisions, says Ashish Pachory, CIO, Tata Teleservices Ltd
Put On The Big Data Hat, Or Become Irrelevant
by CXOtoday News Desk    Mar 10, 2015
Mastering the management and analysis of Big Data is now key not just to success but also to business survival.
Top 10 Myths And Realities Of Data Science
Category : Columns
The golden spot of value creation is in the intersection of creativity and analytics, says Anand N Sankaran, Head-Data Science, Verizon India
Banks Yet To Derive Real Value From Digital Strategies
by CXOtoday News Desk    Feb 10, 2015
Category : Banking
Technology : Infrastructure
An IDRBT-E&Y research states that many banks have implemented digital strategies only to establish their presence on social media
Insurance Firms Use Cloud, Analytics To Improve Service Delivery
by CXOtoday News Desk    Feb 06, 2015
Technology : Cloud Computing
While automation is enhancing productivity, new technologies are providing new revenue opportunities for insurance companies.
Thriving In The Era Of Real-Time Enterprise
Category : Columns
The future is all about real-time, on-demand information that facilitates timely and informed business decisions.
Genpact Partners With CU For Analytics Program
by CXOtoday News Desk    Dec 22, 2014
Category : News & Analysis
Genpact and the University of Calcutta intend to build a broader learning platform for risk management and analytics.