@Aparup Sengupta
Aegis' Institute of Customer Experience Management
by CXOtoday Staff    May 31, 2010
Category : News & Analysis
Essar group's BPO arm - Aegis Limited, has partnered with Indore (IIM- I), Service Quality (SQ) Centre (SQ Centre), and Customer Operations Performance Center (COPC Inc.) to launch Institute of Customer Experience Management (ICEM), a...
Aegis buys Sallie Mae's customer service center
by CXOtoday Staff    May 20, 2010
Category : News & Analysis
Essar Group's Aegis Limited has signed an agreement with US-based education finance service provider Sallie Mae to acquire the latter's customer service center in Killeen, Texas, and transfer 350 Sallie Mae employees to Aegis' global...
Aegis outsources its quality function to US firm
by CXOtoday Staff    Apr 23, 2010
Category : News & Analysis
Aegis, an Essar Group owned BPO has awarded a multi-year quality process outsourcing contract to Texas-based Customer Operations Performance Center Inc. (COPC Inc.). As part of the deal, about 1,000 of Aegis employees associated with internal...
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