The line between BPO and BPaaS to blur
The boundaries between BPO and business-process-as-a-service are gradually diminishing, according to research firm Ovum.
APAC BPO industry to reach $9.5 bn in 2016
APAC continues to present service providers with lucrative high-growth and profitable markets that are still relatively underdeveloped and untapped.
WNS offers BPO services to Concur's EMEA clients
As a partner in EMEA, WNS will offer its BPO services to Concur’s existing and prospective clients as they look to automate the travel and expense management process.
Serco launches new BPO division, targets revenue in excess of $ 1 billion by year end
The new unit will improve the services that it provides to its customers and enable it to target global opportunities, both in the public and private sector.
Mahindra Satyam buys global operations of US-based vCustomer for $27 million
The acquisition marks the entry of the company’s BPO operations into verticals such as retail and consumer technology.
More jobs in IT
Overall employment in India increased by 3.15 lakh during the July-September 2011 quarter, says Govt
Ten key trends for the IT/BPO sector
Sanketh Arouje, Leader operations, Economic Analysis Group, Dun & Bradstreet shares his views on several new avenues for the Indian IT/BPO industry
The top 4 Pitfalls of BPO
Michael Hyltoft shares his views on why outsourcing contracts fail to deliver as expected
Global BPO Market to Reach USD 280.7 Billion by 2017
Finance and Accounting outsourcing is expected to witness fastest growth among all horizontal segments, says a GIA report
Wipro sets up first Rural BPO in Tamil Nadu
Wipro plans to develop rural BPO operations in Manjakkudi to 500 seats by the end of March 2013 and come up with more rural BPOs.