@BPO
Rahul Singh is HCL's president-business services
by CXOtoday Staff    May 04, 2010
Category : News & Analysis
Rahul Singh has been appointed as president - business services and corporate vice president of HCL Technologies. Rahul will be responsible for driving growth in BPO and Business Services division globally including all the acquired entities....
Integra acquires US-based Silver Editions
by CXOtoday Staff    Apr 29, 2010
Category : News & Analysis
Integra Software Services, a Pondicherry-based publishing BPO services company, has acquired  Silver Editions, a design studio and publishing services company in PreK-12 space, based in New York, USA. With this acquisition Integra will now...
Patni signs deal with US health insurance firm
by CXOtoday Staff    Apr 28, 2010
Category : News & Analysis
Technology : Hardware & Software
Patni has signed a multi-million dollar, five-year agreement for providing end-to-end policy administration services for Universal American, a senior health insurance company in the U.S. In addition, Patni has signed a definitive agreement to...
Nasscom unveils recommendations for the IT-BPO ind
by CXOtoday Staff    Apr 28, 2010
Category : News & Analysis
Technology : Infrastructure
Nasscom has announced a set of recommendations aimed at further strengthening corporate governance practices in the Indian IT-BPO industry. The report enumerates a set of detailed voluntary recommendations with an objective to establish highest...
Aegis outsources its quality function to US firm
by CXOtoday Staff    Apr 23, 2010
Category : News & Analysis
Aegis, an Essar Group owned BPO has awarded a multi-year quality process outsourcing contract to Texas-based Customer Operations Performance Center Inc. (COPC Inc.). As part of the deal, about 1,000 of Aegis employees associated with internal...
'IT is key in improving employee satisfaction'
by Manu Sharma    Apr 09, 2010
Category : Interviews
In an exclusive interview, the recently appointed CEO of WNS Global Services, Keshav Murugesh, said IT internally plays a major role in improving employee satisfaction and productivity and also speaks on the various issues regarding the growth...
Indian BPO Market to grow 25 Percent in 2010
by CXOtoday Staff    Mar 30, 2010
Category : News & Analysis
According to Gartner, the business process outsourcing (BPO) market in India is estimated to grow 19 percent through 2013. The domestic India BPO services market grew by 7.3 percent year on year in 2009 primarily due to the global economic...
Intelenet collaborates with SigniaDocs
by CXOtoday Staff    Mar 29, 2010
Category : News & Analysis
Technology : Hardware & Software
Intelenet has collaborated with Signia Docs, a US based national eMortgage solutions provider to offer a comprehensive, automated and scalable modification solution targeted at mortgage companies. This outsourced solution will enable financial...
Standardized Platforms for Service Delivery Models
by Ashutosh Desai    Feb 10, 2010
Category : News & Analysis
The first half of the second day at the Nasscom India Leadership Forum revolved around lessons learned from the recession, business strategy, healthcare, and aligning technology with business goals. One session in particular, on the topic of...
Focus is Now on Value, More than Cost
by Ashutosh Desai    Feb 09, 2010
Category : News & Analysis
Taking on the subject of leadership for today and tomorrow, the Nasscom India Leadership Forum 2010, held a session on 'Global Sourcing at Crossroads: Strategies to Drive Demand'. The discussion was moderated by Eric Simonson, Managing...
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