Pacnet recently announced investing over $50 million in India to set up data center.

Cable &Wireless Worldwide has today appointed Shali Thilakan as the new MD for India. In this role, Shali will further refine C&W Worldwide's global delivery framework; focus on increasing client satisfaction levels; build on a...

The wait for relief from the issue of double taxation continues for telcos such as AT&T, Verizon, British Telecom, France Telecom, Cable & Wireless and SingTel, among others. The Department of Telecom (DoT) has deferred plans to do...

When a prominent UK-based insurance giant first began outsourcing its contact centre services some years ago, customers didn't always respond well. Among the most common complaints were that contact agents spoke in difficult-to-understand...