@Call center
Brother Corp. Enhances Its Call Center Experience
by CXOtoday Staff    Aug 21, 2006
Category : News & Analysis
Technology : Hardware & Software
Brother International Corp., a provider of home/ office products is set to deploy Aspect Software's Spectrum ACD and Customer Self Service voice portal across its contact centers to beef up its sales and customer service efforts. Aspect...
Microsoft's Framework To Boost Customer Service
by CXOtoday Staff    May 05, 2005
Category : News & Analysis
Microsoft Corp. has announced the general availability of Microsoft Customer Care Framework, an integrated software solution that streamlines call center operations for service providers. With Microsoft Customer Care Framework, call center...
Daksh plans to recruit 3000 new employees
by Amit Tripathi    Oct 10, 2003
Category : News & Analysis
Speculating a major expansion move, Daksh e-Services, a leading BPO vendor, plans to add about 3,000 employees soon. Daksh currently has approximately 5,000 employees spread over its five centers across the country. It will also expand its...
Godrej freezes call center deal for $1 million
by Amit Tripathi    Oct 08, 2003
Category : News & Analysis
The Godrej group is seizing the opportunity of acquiring a US-based call center for less than $1 million. Lawkim, a firm belonging to the Godrej group, is buying a portion of Up Stream, the call center subsidiary of Rosenbluth, a global...
No more cold calls for Do - Not - Call list
by CXOtoday Correspondent    Sep 30, 2003
Category : News & Analysis
Telemarketers beware: US officials announced on Monday that callers will have to comply with the "Do-Not-Call" list, despite court rulings that have sidelined it. Indian call center firms have decided to stage a united front to protect the...