81% CEM Initiatives Have Failed, Says Study
by CXOtoday News Desk    May 07, 2014
Category : News & Analysis
High expectations from customers are creating business pressure, something most organizations are struggling to keep up with.
Telcos to incorporate mobile components in CEM
by Sohini Bagchi    Mar 11, 2013
Category : News & Analysis
ABI Research observes that mobile CEM generates better business outcomes by offering customers a rich, personalized and engaging experience.
HCL, Cisco to create vertical specific solutions
by CXOtoday Staff    Mar 21, 2012
Category : News & Analysis
Technology : none
First of these solutions is targeted at the financial services industry to improve the end-customer experience.
Eliminate Operational Silos for Effective CEM
by Sharon Lobo    Dec 15, 2009
Category : News & Analysis
The true test of customer satisfaction and customer experience is the extent to which customers generate more revenue and profits for the service provider over time. However, the challenge service providers face is relating increases or...