@contact center
Digital Channels Driving Contact Center Growth
by Sohini Bagchi    Apr 14, 2015
Category : Interviews
Kiran Bhagwanani, CEO, Dimension Data, discusses the trends and challenges in the Contact Centre industry.
Avaya and HP Offer Unified Communications-as-a-Service
by CXOtoday News Desk    Aug 26, 2014
Category : News & Analysis
The companies announced a multi-year agreement to offer cloud-based UC and contact center technology for enterprises.
Social media can be a game changer for contact centers
by Sohini Bagchi    Jul 08, 2013
Technology : Web Technologies
BPOs and contact centers are currently seeing social media platforms as a powerful customer service channel.
24/7 Customer earns patent for customer contact management system
by CXOtoday Staff    Sep 08, 2010
Category : News & Analysis
The United States Patent and Trademark Office awarded the patent to the company for creating a unique system for managing customer requests and contacts
Servion consolidates Kotak's contact center ops
by CXOtoday Staff    Apr 12, 2010
Category : News & Analysis
Servion Global Solutions has completed the consolidation of Kotak Group's entire contact center operations. Kotak Group's large network of businesses consisting of Kotak Mahindra Bank, Kotak Securities, Kotak Mahindra Prime Limited, Kotak...
Huawei ties up with PerSay for voice biometrics
by CXOtoday Staff    Apr 08, 2010
Category : News & Analysis
Technology : Infrastructure
Huawei has entered into an Alliance with PerSay, a provider of advanced biometric speaker verification products. This alliance will combine PerSay's offerings with Huawei's IP contact center platform to deliver a secure, multi factor...
Getting the most from your contact center reports
by CXOtoday Staff    Mar 16, 2010
Category : News & Analysis
The minute-by-minute data that your contact center generates on a daily, weekly, monthly and yearly basis is a treasure trove of information.
Metrica Upgrades CEA Solution
by CXOtoday Staff    May 19, 2009
Category : News & Analysis
Technology : Infrastructure
Metrica Systems, an emerging player in providing customer service performance management solutions, has launched its next generation of analytics solution for enhancing customer satisfaction and loyalty. The Unified CEA platform is an...
APAC Contact Centers to Grow at 10.5% CAGR
by CXOtoday Staff    May 07, 2009
Category : News & Analysis
The Asia-Pacific contact center industry will reach 3 millions seats by the year 2014, according to a forecast by research firm Frost & Sullivan The Asia-Pacific contact center industry will reach 3 millions seats by the year 2014,...
Sparsh BPO expands into Bangalore
by CXOtoday Staff    Apr 29, 2009
Category : News & Analysis
Sparsh BPO Services, a domestic BPO service provider has set up a 450-seater centre in Bangalore to further expands its presence and provides proximity to key customers. Located at Hebbal on the new airport road in Bangalore, the centre will...
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