Yes Bank Gets Edge with Speech-based IVR
Technology : Infrastructure
Overview Yes Bank, founded in 2003, has the distinction of being the only new bank to be awarded a banking license in the last 14 years. Founded by renowned banker Rana Kapoor, the bank today has 109 branches in 80 locations and has banked...
Nortel Unveils 'Expert Anywhere' Contact Solution
Technology : Hardware & Software
Nortel today introduced its 'Expert Anywhere' contact solution, making it possible for companies to tap experts across an organization. This helps in expanding the pool of customer service agents without the high cost of maintaining...
Air Deccan Selects Concerto's EnsemblePro
Technology : Business Intelligence
Concerto Software, a provider of contact center solutions, recently announced that Air Deccan, India's first no-frill airline, has selected Concerto EnsemblePro for implementation across its India contact center operations. Air Deccan sells...