@Contact Centers
Ozonetel Brings AI-Driven Contact Centers; Unveils Roadmap
by CXOtoday News Desk    Mar 07, 2018
Category : News & Analysis
Ozonetel is innovating the contact center space with AI and machine learning to help clients take customer experience to the next level.
How Artificial Intelligence Is Transforming Contact Centers
by Sohini Bagchi    Aug 16, 2017
Many companies are implementing bots powered by artificial intelligence or AI to work in their contact centers and communicate with their customers.
PNB Selects Mphasis To Set Up Contact Centers
by CXOtoday News Desk    Aug 28, 2014
Category : News & Analysis
Under the contract, Mphasis will implement an Interactive Voice Response (IVR) system and a comprehensive CRM solution for the bank.
Hosted contact centers thrive amidst gloom
by CXOtoday News Desk    Nov 28, 2013
Category : News & Analysis
Hosted contact center market in Asia Pacific is inching towards a double digit growth in the coming years says Frost & Sullivan.
KnoahSoft Harmony 3.0 now PCI Compliant
by CXOtoday Staff    Feb 24, 2010
Category : News & Analysis
Technology : Hardware & Software
KnoahSoft, a provider of call recording, quality and performance management software for contact centers, has announced that Harmony 3.0, complies with the Payment Card Industry (PCI) Data Security Standards. Harmony 3.0 is a management...