@customer centric
What Strengthens CIO-CMO Bonding? The Customers
by CXOtoday News Desk    May 20, 2015
Technology : Hardware & Software
CMOs and CIOs know they must collaborate to lead the evolution of their organization.
4 Practical Ways To Strengthen CIO-CMO Bond
by CXOtoday News Desk    May 04, 2015
Here are some ways to improve the CMO-CIO collaboration for greater success of their organization.
C-suite Lacks Customer Focus, Worry CEOs
by CXOtoday News Desk    Jun 02, 2014
In an increasingly customer-centric era, the C-suite (except for the CEO) is out of touch with customers, according to a study.
Reinventing BPO Model To Stay Relevant
by Sohini Bagchi    Jan 27, 2014
Category : Interviews
Rajendra Deshpande, CIO, Serco Global Services discusses how the company plans to constantly upgrade existing infrastructure, innovate with emerging technologies and offer solutions that can help them remain relevant to customers.
Connect to customers or lose relevance, says Ovum
by CXOtoday News Desk    Oct 23, 2013
Category : News & Analysis
Technology : none
Ovum notes that over 50% of organizations are insufficiently connected to their customers and do not have the insight to respond to them speedily.
Tags: Ovum