@Customer centricity
Customer Experience: Making All Touch-points Count
Category : Columns
Every interaction with the customer must be designed and mapped to ensure the right message at the right time.
Business Processes Are Not So Passé And Why?
Category : Blog
Technology : Hardware & Software
Talking about processes feels passe. There’s probably a good reason to avoid that talk. People want to focus on results, and not processes. But, is that a reflection of reality, or just a gesture or intent?
Top Customer-Focused Tech Predictions For 2016
by CXOtoday News Desk    Dec 22, 2015
Category : News & Analysis
Following are some of the key trends that Avaya predicts for the upcoming year with a keen eye on customer-centricity.
75% Banks Focus On Sales Over Customer Experience
by CXOtoday News Desk    Nov 30, 2015
Category : News & Analysis
Banks are failing to fully exploit online and mobile to engage customers, according to a global research study.
Is your organization 'Built to Last'?
Category : Columns
As the IT industry continues to evolve, the question becomes more relevant: how does one build an IT organization that is both impactful and lasting?