@customer expectation
Do Customers Trust Brand Sites More Than Social Media?
by CXOtoday News Desk    Dec 11, 2017
Technology : Web Technologies
Sadly, most businesses continue to use social as a promotional mechanism instead of a two-way communication channel.
Why Telcos' 'one size fits all' strategy Is Failing
by CXOtoday News Desk    Apr 23, 2016
Category : Research
Telcos are failing to proactively engage with their online visitors, shows a new study.
Listen Up CIOs, Connect With Your Users
by CXOtoday News Desk    Feb 18, 2016
Category : News & Analysis
Research suggests that despite numerous high-profile incidents in the last year, enterprises are still not paying enough attention to the needs of their users