@customer expectations
Digital Efforts Don't Match Customer Expectations: Study
by CXOtoday News Desk    Apr 03, 2017
Category : Press Releases
Despite the investment to digitize customer experiences, many executives fail to fully understand what motivates consumers to adopt and engage in new experiences
Consumers Prefer Traditional Service Providers Over OTTs
by CXOtoday News Desk    Mar 02, 2015
Category : News & Analysis
Service providers are required to adopt a new strategy by taking a multidimensional view of customer experience, says a new study.
81% CEM Initiatives Have Failed, Says Study
by CXOtoday News Desk    May 07, 2014
Category : News & Analysis
High expectations from customers are creating business pressure, something most organizations are struggling to keep up with.
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