@Customer Experience Management
Driving Customer Experience In The Digital Age
by Sohini Bagchi    Aug 03, 2015
Category : Interviews
Technology : Hardware & Software
Jatinder Ahuja, Head of India and South West Asia Business, Amdocs throws light on the new trends in customer experience management and what the future looks like.
Avaya and HP Offer Unified Communications-as-a-Service
by CXOtoday News Desk    Aug 26, 2014
Category : News & Analysis
The companies announced a multi-year agreement to offer cloud-based UC and contact center technology for enterprises.
81% CEM Initiatives Have Failed, Says Study
by CXOtoday News Desk    May 07, 2014
Category : News & Analysis
High expectations from customers are creating business pressure, something most organizations are struggling to keep up with.
Telcos to incorporate mobile components in CEM
by Sohini Bagchi    Mar 11, 2013
Category : News & Analysis
ABI Research observes that mobile CEM generates better business outcomes by offering customers a rich, personalized and engaging experience.
HCL, Cisco to create vertical specific solutions
by CXOtoday Staff    Mar 21, 2012
Category : News & Analysis
Technology : none
First of these solutions is targeted at the financial services industry to improve the end-customer experience.
Eliminate Operational Silos for Effective CEM
by Sharon Lobo    Dec 15, 2009
Category : News & Analysis
The true test of customer satisfaction and customer experience is the extent to which customers generate more revenue and profits for the service provider over time. However, the challenge service providers face is relating increases or...
SBI Becomes More Customer Friendly With CFS
by Rakesh Patnaik    Mar 08, 2006
Category : News & Analysis
Technology : Hardware & Software
State Bank of India (SBI) and Nihilent, a global business consulting and solutions integration company, have announced a strategic partnership for Customer Experience Management. As per agreement, Nihilent is enabling the Mumbai circle of...