@customer experience
Putting Customer Experience At The Heart Of Digital Transformation
Category : Digital Enterprise
Technology : Enterprise IT Services
Customer Experience is a key element of digital transformation journey that every organization should strive to improve.
How Customer Experience Is Disrupting Business Models
Category : Digital Enterprise
Technology : Enterprise IT Services
Customers no longer crave just service; they crave an experience, says Limesh Parekh, CEO of Enjay IT Solutions.
How Insurance Tech Providers Are Disrupting The Sector
Category : News & Analysis
Technology : Enterprise IT Services
As new competition looms and tech investment reaches new highs, collaboration is the key to unlocking enhanced customer experience
How Tech Is Helping Rethink Customer Engagement
Category : Columns
Technology : Web Technologies
Creating a consistently engaging customer experience along the customer lifecycle is almost a sine qua non for any business.
Integrated Marketing Helps Connect With Consumers Effectively
Category : Digital Enterprise
Technology : Web Technologies
It's not only adding new , interaction with existing customers is one of the few real touchpoints they have to drive growth.
Enhancing User Experience With Hi-Tech Retail Outlets
Category : Blog
Technology : Virtualization
Retail outlets around the world are increasingly starting to change their approach towards competing with e-tailers.
Firms That Offer Human-Like AI Experiences Can Win Customers: Study
Category : News & Analysis
Technology : Business Intelligence
Consumers' growing comfort in using AI is also increasing their reassurance in AI having human-like attributes, says a new Capgemini study.
5 Ways To Create A CX-First Culture For Executives
Category : Blog
Technology : Infrastructure
Steps security and risk leaders can take now to create a better customer experience for executive business partners, explain Gartner researchers.
HDFC Bank Collaborates With Cisco To Boost Customer Experience
Category : Press Releases
Technology : Networking & Communication
To meet the ever-evolving customer demand, HDFC Bank powered its backend infrastructure with Cisco’s networking solutions.
Lack Of Employee Engagement Impedes Customer Experience
Category : Press Releases
Technology : Enterprise IT Services
Organizations can consider undertaking hundreds of different potential CX improvement projects, but only a few can be funded.
