@customer experience
Customer Experience Absent At Board Level, Says Study
by CXOtoday News Desk    Feb 19, 2019
In India companies are talking about CX, but not delivering on it, creating a gap between their CX ambitions and actual capabilities.
Converting UX Into Better RoI For The Enterprise
by Mohar V    Jan 28, 2019
Technology : Hardware & Software
A good UX/UI design strategy can help propel business growth because it has shifted to a more personalized approach.
How Analytics Can Speed Up CXOs Decision Making
Business leaders need to adopt a bifocal strategy to succeed. A significant focus on efficiency and growth, and not on enhancing customer experience can be a deterrent for an organization.
Here's How OLX Reduces Global Ticket Volume By 40 pc
by CXOtoday News Desk    Dec 17, 2018
Category : Case Studies
Technology : Hardware & Software
OLX chose Zendesk’s omnichannel solution for its easy configuration and ability to be customized using the Zendesk API.
Putting Customer Experience At The Heart Of Digital Transformation
Customer Experience is a key element of digital transformation journey that every organization should strive to improve.
How Customer Experience Is Disrupting Business Models
Customers no longer crave just service; they crave an experience, says Limesh Parekh, CEO of Enjay IT Solutions.
How Insurance Tech Providers Are Disrupting The Sector
by CXOtoday News Desk    Oct 08, 2018
Category : News & Analysis
As new competition looms and tech investment reaches new highs, collaboration is the key to unlocking enhanced customer experience
How Tech Is Helping Rethink Customer Engagement
Category : Columns
Technology : Web Technologies
Creating a consistently engaging customer experience along the customer lifecycle is almost a sine qua non for any business.
Integrated Marketing Helps Connect With Consumers Effectively
Technology : Web Technologies
It's not only adding new , interaction with existing customers is one of the few real touchpoints they have to drive growth.
Enhancing User Experience With Hi-Tech Retail Outlets
by Parveez Nasyam    Aug 07, 2018
Category : Blog
Technology : Virtualization
Retail outlets around the world are increasingly starting to change their approach towards competing with e-tailers.
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