@customer experience
5 Benefits Of CRM Software for SMBs
by Ajay Chauhan, CEO, SalezShark    May 25, 2017
Category : Blog
Here are some reasons SMBs can accelerate growth with the help of CRM.
How Life Insurers Can Prepare For The Digital Future NOW
by CXOtoday News Desk    Apr 18, 2017
Life insurers have been latecomers to the digital era, but its never too late to change... and the time is NOW.
Social Media And ERP: A Match Made In Heaven
Category : Blog
Social media in ERP can unify customer experience across touch points and channels through retail and tech communities.
India Leads In IoT Adoption In APAC: Study
by CXOtoday News Desk    Mar 14, 2017
Category : Research
Technology : Web Technologies
The report reveals 83 per cent of respondents across APAC region have some level of familiarity with IoT.
Tags: Genesys, IoT
HDFC Bank To Create Personalized Multi-Channel Engagements
by CXOtoday News Desk    Feb 21, 2017
Category : Press Releases
It claims to be the first private bank in India to acknowledge and embrace the role of technology in marketing to create a consistent and personalized experience for its customers across all digital touch points.
Business Processes Are Not So Passé And Why?
Category : Blog
Technology : Hardware & Software
Talking about processes feels passe. There’s probably a good reason to avoid that talk. People want to focus on results, and not processes. But, is that a reflection of reality, or just a gesture or intent?
The Key To Protect Customers' Personal Data
Category : Blog
With so much personal data available from social media and other sources, it can be difficult drawing a line between responsible and improper use of data.
Service Design Thinking: It’s About Customer Experience
Category : Columns
Technology : none
The heart of service design thinking is to improve and innovate the services customers use across different touchpoints and make a positive impact on them.
What The Future Looks Like For Insurance CIOs
by CXOtoday News Desk    Dec 27, 2016
Category : Blog
Technology : Infrastructure
Rajeev Nagpal – Vice President & Delivery Head –Insurance & Healthcare, Infogain lists out some of the innovative technology trends for digital insurance that will transform the insurance industry
Customer Experience Now A Fundamental Expectation
by Wrik Sen    Dec 05, 2016
Category : Interviews
Virender Jeet, the Senior Vice-President of Technology of Newgen Software explains the changing face of customer experiences.
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