@customer experience
IBM, Salesforce Strengthen AI Partnership
by CXOtoday News Desk    Jan 19, 2018
Category : News & Analysis
Technology : Virtualization
Combining the AI power of Watson and IBM Cloud with insights from Salesforce has helped Autodesk better understand its customers and ultimately create a transformed customer experience
Top 10 Customer Experience Trends in 2018
by CXOtoday News Desk    Jan 17, 2018
Category : Blog
Business leaders should prepare for a surge in the adoption of disrupter technologies like artificial intelligence (AI), digital self-service, and bot tools and also hire data scientists to improve consumer experiences.
How Big Data Is Changing Banking And Finance
by Sohini Bagchi    Jan 16, 2018
Identifying more areas where Big Data resources can be utilized most efficiently involves the alignment of business cases and technological capabilities, believe experts.
Do Customers Trust Brand Sites More Than Social Media?
by CXOtoday News Desk    Dec 11, 2017
Technology : Web Technologies
Sadly, most businesses continue to use social as a promotional mechanism instead of a two-way communication channel.
Customer Experience Can Be A Strategic Brand Differentiator
by Nico Nanninga    Nov 30, 2017
Category : Blog
Technology : Web Technologies
Brands that have customer experience in their DNA benefit from being able to conjure up positive and strong emotional feelings.
How E-Commerce Can Deliver Exceptional Experiences
Category : Columns
Well-constructed content inevitably emerges as the king when extending an evolved customer experience.
How Robotics Is Changing The Shared Service Landscape
Technology : Hardware & Software
A software robot is likely to cost about one eighth to one-tenth of a Full Time Equivalent (FTE) for countries like US or UK, and perhaps about one-third for a country like India.
How AI Is Fueling Customer Experience Strategies
by CXOtoday News Desk    Oct 11, 2017
Category : News & Analysis
According to a new MIT Technology Review report, iconic companies are nearly three times as likely to adopt new technologies for customer experience excellence.
How Algorithms Are Revolutionizing Lending Business
by Manav Jeet, MD & CEO, Rubique    Oct 05, 2017
Category : Columns
By implementing “algorithm-enabling” technology, lending firms can catapult their business well ahead of their competitors.
India's Insurance Sector Undergoing Massive Digital Disruption
by CXOtoday News Desk    Sep 25, 2017
Category : News & Analysis
Recent technology trends such as AI, machine learning, blockchain etc have significant potential to streamline insurance operations and enhance customer experience.
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