@customer experience
Service Design Thinking: It’s About Customer Experience
Category : Columns
Technology : none
The heart of service design thinking is to improve and innovate the services customers use across different touchpoints and make a positive impact on them.
What The Future Looks Like For Insurance CIOs
by CXOtoday News Desk    Dec 27, 2016
Category : Blog
Technology : Infrastructure
Rajeev Nagpal – Vice President & Delivery Head –Insurance & Healthcare, Infogain lists out some of the innovative technology trends for digital insurance that will transform the insurance industry
Customer Experience Now A Fundamental Expectation
by Wrik Sen    Dec 05, 2016
Category : Interviews
Virender Jeet, the Senior Vice-President of Technology of Newgen Software explains the changing face of customer experiences.
E-Tailers Should Have Sustainable Growth Model
by CXOtoday News Desk    Nov 21, 2016
Category : Press Releases
Technology : none
Customer experience and data driven incentives can become key differentiatosr for e-commerce companies in India that are seeing flat sales in recent times, according to a recent Gartner study.
Customer Experience Is The New Brand Mantra
by CXOtoday News Desk    Nov 04, 2016
Category : News & Analysis
As the focus on customer experience grows in India, brands are increasing their investments and efforts to provide customers with higher-quality experiences.
Banks Can Use Data Analytics To Win Customer Confidence
by Wrik Sen    Oct 28, 2016
Category : News & Analysis
Big Data can provide valuable inputs to banks, which would help them deal with the issue of customer confidence retention.
India's C-Zentrix Expands Base In North America
by CXOtoday News Desk    Aug 17, 2016
Category : Press Releases
The partnership aims to offer the next generation customer experience platform to its end users by bringing to them the power of multi-channel.
Customer Delight Is Our No.1 Priority: TrueCaller VP
by Malavika Subramanyan    Aug 01, 2016
Category : Interviews
Through customer centric solutions and constant innovations, Truecaller continues to capture the Indian market with its growing popularity.
Going Digital: A Win-Win For Insurance Firms, Policy Holders
Category : Columns
Technology : Web Technologies
The rapidly changing consumer behaviour is reshaping the insurance industry where going digital is the only answer.
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