@customer experience
Firms That Offer Human-Like AI Experiences Can Win Customers: Study
by CXOtoday News Desk    Jul 10, 2018
Category : News & Analysis
Consumers' growing comfort in using AI is also increasing their reassurance in AI having human-like attributes, says a new Capgemini study.
5 Ways To Create A CX-First Culture For Executives
Category : Blog
Technology : Infrastructure
Steps security and risk leaders can take now to create a better customer experience for executive business partners, explain Gartner researchers.
HDFC Bank Collaborates With Cisco To Boost Customer Experience
by CXOtoday News Desk    Jun 27, 2018
Category : Press Releases
To meet the ever-evolving customer demand, HDFC Bank powered its backend infrastructure with Cisco’s networking solutions.
Lack Of Employee Engagement Impedes Customer Experience
by CXOtoday News Desk    Jun 14, 2018
Category : Press Releases
Organizations can consider undertaking hundreds of different potential CX improvement projects, but only a few can be funded.
5 Steps CISOs Can Implement to Enhance Customer Experience
by CXOtoday News Desk    Jun 08, 2018
Category : News & Analysis
To help business executives, Gartner recommends that security leaders start with a business process and conduct interviews with the people who execute that process.
CIOs Say, Rapid Innovation Puts CX At Risk: Study
by CXOtoday News Desk    Jun 04, 2018
Category : News & Analysis
CIOs believe that the need for rapid innovation puts customer experience at risk, according to a study.
Adidas India Redefines Customer Experience with Oracle Cloud
by CXOtoday News Desk    May 04, 2018
Category : News & Analysis
Technology : Cloud Computing
By switching to Oracle Cloud, Adidas India is able to ensure a faster, smoother checkout process for its in-store customers.
How DTDC Uses Cloud To Offer 50pc Faster Resolution Of Service Cases
by CXOtoday News Desk    Mar 20, 2018
Category : Case Studies
Technology : Cloud Computing
By Using Salesforce Service Cloud, DTDC transformed customer service at scale to meet its growth challenges.
Ozonetel Brings AI-Driven Contact Centers; Unveils Roadmap
by CXOtoday News Desk    Mar 07, 2018
Category : News & Analysis
Ozonetel is innovating the contact center space with AI and machine learning to help clients take customer experience to the next level.
How AI Is Fueling Customer Experience Strategies
by CXOtoday News Desk    Oct 11, 2017
Category : News & Analysis
According to a new MIT Technology Review report, iconic companies are nearly three times as likely to adopt new technologies for customer experience excellence.
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