@customer experience
Putting Customer Experience At The Heart Of Digital Transformation
Customer Experience is a key element of digital transformation journey that every organization should strive to improve.
How Customer Experience Is Disrupting Business Models
Customers no longer crave just service; they crave an experience, says Limesh Parekh, CEO of Enjay IT Solutions.
How Insurance Tech Providers Are Disrupting The Sector
by CXOtoday News Desk    Oct 08, 2018
Category : News & Analysis
As new competition looms and tech investment reaches new highs, collaboration is the key to unlocking enhanced customer experience
How Tech Is Helping Rethink Customer Engagement
Category : Columns
Technology : Web Technologies
Creating a consistently engaging customer experience along the customer lifecycle is almost a sine qua non for any business.
Integrated Marketing Helps Connect With Consumers Effectively
Technology : Web Technologies
It's not only adding new , interaction with existing customers is one of the few real touchpoints they have to drive growth.
Enhancing User Experience With Hi-Tech Retail Outlets
by Parveez Nasyam    Aug 07, 2018
Category : Blog
Technology : Virtualization
Retail outlets around the world are increasingly starting to change their approach towards competing with e-tailers.
Firms That Offer Human-Like AI Experiences Can Win Customers: Study
by CXOtoday News Desk    Jul 10, 2018
Category : News & Analysis
Consumers' growing comfort in using AI is also increasing their reassurance in AI having human-like attributes, says a new Capgemini study.
5 Ways To Create A CX-First Culture For Executives
Category : Blog
Technology : Infrastructure
Steps security and risk leaders can take now to create a better customer experience for executive business partners, explain Gartner researchers.
HDFC Bank Collaborates With Cisco To Boost Customer Experience
by CXOtoday News Desk    Jun 27, 2018
Category : Press Releases
To meet the ever-evolving customer demand, HDFC Bank powered its backend infrastructure with Cisco’s networking solutions.
Lack Of Employee Engagement Impedes Customer Experience
by CXOtoday News Desk    Jun 14, 2018
Category : Press Releases
Organizations can consider undertaking hundreds of different potential CX improvement projects, but only a few can be funded.
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