@customer experience
India Leads In IoT Adoption In APAC: Study
by CXOtoday News Desk    Mar 14, 2017
Category : Research
Technology : Web Technologies
The report reveals 83 per cent of respondents across APAC region have some level of familiarity with IoT.
Tags: Genesys, IoT
HDFC Bank To Create Personalized Multi-Channel Engagements
by CXOtoday News Desk    Feb 21, 2017
Category : Press Releases
It claims to be the first private bank in India to acknowledge and embrace the role of technology in marketing to create a consistent and personalized experience for its customers across all digital touch points.
Business Processes Are Not So Passé And Why?
Category : Blog
Technology : Hardware & Software
Talking about processes feels passe. There’s probably a good reason to avoid that talk. People want to focus on results, and not processes. But, is that a reflection of reality, or just a gesture or intent?
The Key To Protect Customers' Personal Data
Category : Blog
With so much personal data available from social media and other sources, it can be difficult drawing a line between responsible and improper use of data.
Service Design Thinking: It’s About Customer Experience
Category : Columns
Technology : none
The heart of service design thinking is to improve and innovate the services customers use across different touchpoints and make a positive impact on them.
What The Future Looks Like For Insurance CIOs
by CXOtoday News Desk    Dec 27, 2016
Category : Blog
Technology : Infrastructure
Rajeev Nagpal – Vice President & Delivery Head –Insurance & Healthcare, Infogain lists out some of the innovative technology trends for digital insurance that will transform the insurance industry
Customer Experience Now A Fundamental Expectation
by Wrik Sen    Dec 05, 2016
Category : Interviews
Virender Jeet, the Senior Vice-President of Technology of Newgen Software explains the changing face of customer experiences.
E-Tailers Should Have Sustainable Growth Model
by CXOtoday News Desk    Nov 21, 2016
Category : Press Releases
Technology : none
Customer experience and data driven incentives can become key differentiatosr for e-commerce companies in India that are seeing flat sales in recent times, according to a recent Gartner study.
Customer Experience Is The New Brand Mantra
by CXOtoday News Desk    Nov 04, 2016
Category : News & Analysis
As the focus on customer experience grows in India, brands are increasing their investments and efforts to provide customers with higher-quality experiences.
Banks Can Use Data Analytics To Win Customer Confidence
by Wrik Sen    Oct 28, 2016
Category : News & Analysis
Big Data can provide valuable inputs to banks, which would help them deal with the issue of customer confidence retention.
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