5 Benefits Of CRM Software for SMBs
Here are some reasons SMBs can accelerate growth with the help of CRM.
How Life Insurers Can Prepare For The Digital Future NOW
Category : Digital Enterprise
Technology : Business Intelligence
Life insurers have been latecomers to the digital era, but its never too late to change... and the time is NOW.
Social Media And ERP: A Match Made In Heaven
Technology : Networking & Communication
Social media in ERP can unify customer experience across touch points and channels through retail and tech communities.
India Leads In IoT Adoption In APAC: Study
Category : Research
Technology : Web Technologies
The report reveals 83 per cent of respondents across APAC region have some level of familiarity with IoT.
HDFC Bank To Create Personalized Multi-Channel Engagements
Category : Press Releases
It claims to be the first private bank in India to acknowledge and embrace the role of technology in marketing to create a consistent and personalized experience for its customers across all digital touch points.
Business Processes Are Not So Passé And Why?
Technology : Hardware & Software
Talking about processes feels passe. There’s probably a good reason to avoid that talk. People want to focus on results, and not processes. But, is that a reflection of reality, or just a gesture or intent?
The Key To Protect Customers' Personal Data
Technology : Storage & Data Management
With so much personal data available from social media and other sources, it can be difficult drawing a line between responsible and improper use of data.
Service Design Thinking: It’s About Customer Experience
Category : Columns
Technology : none
The heart of service design thinking is to improve and innovate the services customers use across different touchpoints and make a positive impact on them.
What The Future Looks Like For Insurance CIOs
Technology : Infrastructure
Rajeev Nagpal – Vice President & Delivery Head –Insurance & Healthcare, Infogain lists out some of the innovative technology trends for digital insurance that will transform the insurance industry
Customer Experience Now A Fundamental Expectation
Category : Interviews
Virender Jeet, the Senior Vice-President of Technology of Newgen Software explains the changing face of customer experiences.