@customer experience
How Tech Is Helping Rethink Customer Engagement
Category : Columns
Technology : Web Technologies
Creating a consistently engaging customer experience along the customer lifecycle is almost a sine qua non for any business.
Integrated Marketing Helps Connect With Consumers Effectively
Category : Digital Enterprise
Technology : Web Technologies
It's not only adding new , interaction with existing customers is one of the few real touchpoints they have to drive growth.
Enhancing User Experience With Hi-Tech Retail Outlets
Category : Blog
Technology : Virtualization
Retail outlets around the world are increasingly starting to change their approach towards competing with e-tailers.
Firms That Offer Human-Like AI Experiences Can Win Customers: Study
Category : News & Analysis
Technology : Business Intelligence
Consumers' growing comfort in using AI is also increasing their reassurance in AI having human-like attributes, says a new Capgemini study.
5 Ways To Create A CX-First Culture For Executives
Category : Blog
Technology : Infrastructure
Steps security and risk leaders can take now to create a better customer experience for executive business partners, explain Gartner researchers.
HDFC Bank Collaborates With Cisco To Boost Customer Experience
Category : Press Releases
Technology : Networking & Communication
To meet the ever-evolving customer demand, HDFC Bank powered its backend infrastructure with Cisco’s networking solutions.
Lack Of Employee Engagement Impedes Customer Experience
Category : Press Releases
Technology : Enterprise IT Services
Organizations can consider undertaking hundreds of different potential CX improvement projects, but only a few can be funded.
5 Steps CISOs Can Implement to Enhance Customer Experience
Category : News & Analysis
Technology : Security & Compliance
To help business executives, Gartner recommends that security leaders start with a business process and conduct interviews with the people who execute that process.
CIOs Say, Rapid Innovation Puts CX At Risk: Study
Category : News & Analysis
Technology : Business Intelligence
CIOs believe that the need for rapid innovation puts customer experience at risk, according to a study.
Adidas India Redefines Customer Experience with Oracle Cloud
Category : News & Analysis
Technology : Cloud Computing
By switching to Oracle Cloud, Adidas India is able to ensure a faster, smoother checkout process for its in-store customers.
