@customer experience
Customer Experience Absent At Board Level, Says Study
Category : Digital Enterprise
Technology : Enterprise IT Services
In India companies are talking about CX, but not delivering on it, creating a gap between their CX ambitions and actual capabilities.
Converting UX Into Better RoI For The Enterprise
Category : Digital Enterprise
Technology : Hardware & Software
A good UX/UI design strategy can help propel business growth because it has shifted to a more personalized approach.
How Analytics Can Speed Up CXOs Decision Making
Category : Digital Enterprise
Technology : Business Intelligence
Business leaders need to adopt a bifocal strategy to succeed. A significant focus on efficiency and growth, and not on enhancing customer experience can be a deterrent for an organization.
Here's How OLX Reduces Global Ticket Volume By 40 pc
Category : Case Studies
Technology : Hardware & Software
OLX chose Zendesk’s omnichannel solution for its easy configuration and ability to be customized using the Zendesk API.
Putting Customer Experience At The Heart Of Digital Transformation
Category : Digital Enterprise
Technology : Enterprise IT Services
Customer Experience is a key element of digital transformation journey that every organization should strive to improve.
How Customer Experience Is Disrupting Business Models
Category : Digital Enterprise
Technology : Enterprise IT Services
Customers no longer crave just service; they crave an experience, says Limesh Parekh, CEO of Enjay IT Solutions.
How Insurance Tech Providers Are Disrupting The Sector
Category : News & Analysis
Technology : Enterprise IT Services
As new competition looms and tech investment reaches new highs, collaboration is the key to unlocking enhanced customer experience
How Tech Is Helping Rethink Customer Engagement
Category : Columns
Technology : Web Technologies
Creating a consistently engaging customer experience along the customer lifecycle is almost a sine qua non for any business.
Integrated Marketing Helps Connect With Consumers Effectively
Category : Digital Enterprise
Technology : Web Technologies
It's not only adding new , interaction with existing customers is one of the few real touchpoints they have to drive growth.
Enhancing User Experience With Hi-Tech Retail Outlets
Category : Blog
Technology : Virtualization
Retail outlets around the world are increasingly starting to change their approach towards competing with e-tailers.
