@customer experience
5 Things To Map Your Customer Journey
Category : News & Analysis
There are 5 key steps that should be incorporated into your plan in order to create a successful and effective customer Journey Map.
DHL eCommerce Selects FarEye To Boost Brand Image
by CXOtoday News Desk    Aug 23, 2017
Category : News & Analysis
The company recently selected FarEye to enhance its customer experience, optimize its resources and deliver real-time alerts and smart analytics.
How To Negate the Negative Customer Experiences
Category : Columns
Technology : none
In this new era of customer service, businesses cannot afford to provide anything less than a seamless, trouble-free customer experience, if they want to build loyalty that yields long-term results...
Design Thinking, Key For Biz Transformation: Adobe
by CXOtoday News Desk    Aug 04, 2017
Category : Press Releases
Technology : Hardware & Software
Design thinking is a key component for the transformation of businesses in India states the study…
How Do You Pave The Way For A Digital Future?
by Deepak Mittal, CEO, TO THE NEW    Jul 19, 2017
Category : Columns
Technology : Web Technologies
Most businesses today realize the need for transforming digitally as it impacts the go-to-market strategy, transaction with customers or partners and internal operations.
CRM To Get Smarter With Artificial Intelligence
by Sohini Bagchi    Jun 20, 2017
AI-infused CRM will create immense opportunities for the vendors as well as CIO as it will help the latter make smarter decisions.
Titan E-Store Now Has A Chatbot To Serve Customers Better
by CXOtoday News Desk    Jun 14, 2017
Category : News & Analysis
Technology : Web Technologies
India's leading watch maker and lifestyle company, Titan has launched a chatbot on its e-commerce store www.titan.co.in to engage better with millennial shoppers who are looking for convenient ways to find products online.
Analytics Empowering Sales; Moving Towards a Progressive Future
Category : Columns
Chatbots, like predictive analytics will prove to be a great tool to solve problems and increase customer retention.
5 Benefits Of CRM Software for SMBs
by Ajay Chauhan, CEO, SalezShark    May 25, 2017
Category : Blog
Here are some reasons SMBs can accelerate growth with the help of CRM.
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