How DTDC Uses Cloud To Offer 50pc Faster Resolution Of Service Cases
Category : Case Studies
Technology : Cloud Computing
By Using Salesforce Service Cloud, DTDC transformed customer service at scale to meet its growth challenges.
Ozonetel Brings AI-Driven Contact Centers; Unveils Roadmap
Ozonetel is innovating the contact center space with AI and machine learning to help clients take customer experience to the next level.
How AI Is Fueling Customer Experience Strategies
According to a new MIT Technology Review report, iconic companies are nearly three times as likely to adopt new technologies for customer experience excellence.
How Algorithms Are Revolutionizing Lending Business
Category : Columns
By implementing “algorithm-enabling” technology, lending firms can catapult their business well ahead of their competitors.
India's Insurance Sector Undergoing Massive Digital Disruption
Recent technology trends such as AI, machine learning, blockchain etc have significant potential to streamline insurance operations and enhance customer experience.
Are You A Cost Center Or A Profit Center?
Majority of organizations are yet to realize the hidden potential of their customer support function to transform into a growth catalyst.
5 Things To Map Your Customer Journey
There are 5 key steps that should be incorporated into your plan in order to create a successful and effective customer Journey Map.
DHL eCommerce Selects FarEye To Boost Brand Image
Technology : Security & Compliance
The company recently selected FarEye to enhance its customer experience, optimize its resources and deliver real-time alerts and smart analytics.
How To Negate the Negative Customer Experiences
Category : Columns
Technology : none
In this new era of customer service, businesses cannot afford to provide anything less than a seamless, trouble-free customer experience, if they want to build loyalty that yields long-term results...
Design Thinking, Key For Biz Transformation: Adobe
Category : Press Releases
Technology : Hardware & Software
Design thinking is a key component for the transformation of businesses in India states the study…