@customer experience
5 Steps CISOs Can Implement to Enhance Customer Experience
by CXOtoday News Desk    Jun 08, 2018
Category : News & Analysis
To help business executives, Gartner recommends that security leaders start with a business process and conduct interviews with the people who execute that process.
CIOs Say, Rapid Innovation Puts CX At Risk: Study
by CXOtoday News Desk    Jun 04, 2018
Category : News & Analysis
CIOs believe that the need for rapid innovation puts customer experience at risk, according to a study.
Adidas India Redefines Customer Experience with Oracle Cloud
by CXOtoday News Desk    May 04, 2018
Category : News & Analysis
Technology : Cloud Computing
By switching to Oracle Cloud, Adidas India is able to ensure a faster, smoother checkout process for its in-store customers.
How DTDC Uses Cloud To Offer 50pc Faster Resolution Of Service Cases
by CXOtoday News Desk    Mar 20, 2018
Category : Case Studies
Technology : Cloud Computing
By Using Salesforce Service Cloud, DTDC transformed customer service at scale to meet its growth challenges.
Ozonetel Brings AI-Driven Contact Centers; Unveils Roadmap
by CXOtoday News Desk    Mar 07, 2018
Category : News & Analysis
Ozonetel is innovating the contact center space with AI and machine learning to help clients take customer experience to the next level.
How AI Is Fueling Customer Experience Strategies
by CXOtoday News Desk    Oct 11, 2017
Category : News & Analysis
According to a new MIT Technology Review report, iconic companies are nearly three times as likely to adopt new technologies for customer experience excellence.
How Algorithms Are Revolutionizing Lending Business
by Manav Jeet, MD & CEO, Rubique    Oct 05, 2017
Category : Columns
By implementing “algorithm-enabling” technology, lending firms can catapult their business well ahead of their competitors.
India's Insurance Sector Undergoing Massive Digital Disruption
by CXOtoday News Desk    Sep 25, 2017
Category : News & Analysis
Recent technology trends such as AI, machine learning, blockchain etc have significant potential to streamline insurance operations and enhance customer experience.
Are You A Cost Center Or A Profit Center?
by Ashish Mohanty    Sep 18, 2017
Category : News & Analysis
Majority of organizations are yet to realize the hidden potential of their customer support function to transform into a growth catalyst.
5 Things To Map Your Customer Journey
Category : News & Analysis
There are 5 key steps that should be incorporated into your plan in order to create a successful and effective customer Journey Map.
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