@customer experience
How Do You Pave The Way For A Digital Future?
by Deepak Mittal, CEO, TO THE NEW    Jul 19, 2017
Category : Columns
Technology : Web Technologies
Most businesses today realize the need for transforming digitally as it impacts the go-to-market strategy, transaction with customers or partners and internal operations.
CRM To Get Smarter With Artificial Intelligence
by Sohini Bagchi    Jun 20, 2017
AI-infused CRM will create immense opportunities for the vendors as well as CIO as it will help the latter make smarter decisions.
Titan E-Store Now Has A Chatbot To Serve Customers Better
by CXOtoday News Desk    Jun 14, 2017
Category : News & Analysis
Technology : Web Technologies
India's leading watch maker and lifestyle company, Titan has launched a chatbot on its e-commerce store www.titan.co.in to engage better with millennial shoppers who are looking for convenient ways to find products online.
Analytics Empowering Sales; Moving Towards a Progressive Future
Category : Columns
Chatbots, like predictive analytics will prove to be a great tool to solve problems and increase customer retention.
5 Benefits Of CRM Software for SMBs
by Ajay Chauhan, CEO, SalezShark    May 25, 2017
Category : Blog
Here are some reasons SMBs can accelerate growth with the help of CRM.
How Life Insurers Can Prepare For The Digital Future NOW
by CXOtoday News Desk    Apr 18, 2017
Life insurers have been latecomers to the digital era, but its never too late to change... and the time is NOW.
Social Media And ERP: A Match Made In Heaven
Category : Blog
Social media in ERP can unify customer experience across touch points and channels through retail and tech communities.
India Leads In IoT Adoption In APAC: Study
by CXOtoday News Desk    Mar 14, 2017
Category : Research
Technology : Web Technologies
The report reveals 83 per cent of respondents across APAC region have some level of familiarity with IoT.
Tags: Genesys, IoT
HDFC Bank To Create Personalized Multi-Channel Engagements
by CXOtoday News Desk    Feb 21, 2017
Category : Press Releases
It claims to be the first private bank in India to acknowledge and embrace the role of technology in marketing to create a consistent and personalized experience for its customers across all digital touch points.
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