@customer experience
Customer Experience: Anytime and Anywhere
Category : Columns
Technology : Cloud Computing
Tablets and smartphones have given the “anytime, anywhere” concept new meaning.
Improving Customer Experience Through Collaboration
by Sohini Bagchi    Jan 27, 2016
Category : Interviews
Technology : Cloud Computing
Joe Fuster, Global Head, Oracle CX Cloud, explains the importance of customer experience, how brands can improve CX through social collaboration.
Big Data Analytics Paving Way For Predictive Consumer Targeting
Category : Columns
Predictive targeting is equally instrumental in getting new customers as well as converting leads into paying customers.
Tech Trends Driving Digital Marketers In 2016
Category : Columns
Technology : Hardware & Software
Creating a story that resonates across channels and one which is still relevant to the consumer based on their intent and behavioral date will be important.
Telco CIOs And Their Priorities In 2016
by CXOtoday News Desk    Dec 30, 2015
Category : News & Analysis
According to an Ovum report, over the next year, telcos will invest in analytics tools to improve the customer experience.
PepperTap Buys Jiffstore To Boost Customer Experience
by CXOtoday News Desk    Dec 22, 2015
Category : Press Releases
Technology : Web Technologies
PepperTap also announced that it had closed its Series B round of funding by raising an additional $4 million.
Gartner's 5 Use Cases Of Social Marketing
by CXOtoday News Desk    Dec 04, 2015
Category : News & Analysis
Gartner's Chris Pemberton writes how social channels have helped companies expand their reach
Yamaha Motors Speeds Up Security With Verizon
by Press Release    Dec 02, 2015
Category : Press Releases
Verizon CDN will enable Yamaha Motor to quickly and securely deliver high-quality content to online users in select geographic locations
2016 CRM Trends Put Customer In Context
by CXOtoday News Desk    Dec 01, 2015
Category : Research
Technology : Hardware & Software
Customer Journey maps move from static to active process, according to a recent survey that predicts CRM trends in 2016.
How Serious Are Companies About Customer Care
by CXOtoday News Desk    Nov 30, 2015
Category : News & Analysis
A study suggests that at least 12% of these customers mentioned that they have had a problem at least once support issues in the last 6 months.
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