@customer experience
IoT, Digital Disrupting Insurance Sector: Study
by CXOtoday News Desk    Mar 02, 2016
Category : Research
Gen Y customers have more interactions with their insurer across all communication channels, particularly digital ones, says a new study.
CCO-CIO Bonding Can Spur Customer Experience
by Sohini Bagchi    Mar 01, 2016
Category : Interviews
Technology : none
Tarun Sharma, Chief Customer Officer (CCO) at BMC Software discusses the importance of customer experience and what is expected as a CCO to boost customer experience in the enterprise.
How Carwale.com Improves Website Performance
by Sohini Bagchi    Feb 09, 2016
Category : Case Studies
Technology : Web Technologies
Rajeev Kumar, VP, Technology at CarWale, noted, “Improving DNS performance was the first step we needed to take to make sure the visitor experience was the best.”
Customer Experience: Anytime and Anywhere
Category : Columns
Technology : Cloud Computing
Tablets and smartphones have given the “anytime, anywhere” concept new meaning.
Improving Customer Experience Through Collaboration
by Sohini Bagchi    Jan 27, 2016
Category : Interviews
Technology : Cloud Computing
Joe Fuster, Global Head, Oracle CX Cloud, explains the importance of customer experience, how brands can improve CX through social collaboration.
Big Data Analytics Paving Way For Predictive Consumer Targeting
Category : Columns
Predictive targeting is equally instrumental in getting new customers as well as converting leads into paying customers.
Tech Trends Driving Digital Marketers In 2016
Category : Columns
Technology : Hardware & Software
Creating a story that resonates across channels and one which is still relevant to the consumer based on their intent and behavioral date will be important.
Telco CIOs And Their Priorities In 2016
by CXOtoday News Desk    Dec 30, 2015
Category : News & Analysis
According to an Ovum report, over the next year, telcos will invest in analytics tools to improve the customer experience.
PepperTap Buys Jiffstore To Boost Customer Experience
by CXOtoday News Desk    Dec 22, 2015
Category : Press Releases
Technology : Web Technologies
PepperTap also announced that it had closed its Series B round of funding by raising an additional $4 million.
Gartner's 5 Use Cases Of Social Marketing
by CXOtoday News Desk    Dec 04, 2015
Category : News & Analysis
Gartner's Chris Pemberton writes how social channels have helped companies expand their reach
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