@customer experience
Gartner's 5 Use Cases Of Social Marketing
by CXOtoday News Desk    Dec 04, 2015
Category : News & Analysis
Gartner's Chris Pemberton writes how social channels have helped companies expand their reach
Yamaha Motors Speeds Up Security With Verizon
by Press Release    Dec 02, 2015
Category : Press Releases
Verizon CDN will enable Yamaha Motor to quickly and securely deliver high-quality content to online users in select geographic locations
2016 CRM Trends Put Customer In Context
by CXOtoday News Desk    Dec 01, 2015
Category : Research
Technology : Hardware & Software
Customer Journey maps move from static to active process, according to a recent survey that predicts CRM trends in 2016.
How Serious Are Companies About Customer Care
by CXOtoday News Desk    Nov 30, 2015
Category : News & Analysis
A study suggests that at least 12% of these customers mentioned that they have had a problem at least once support issues in the last 6 months.
Three Essential Competencies For The Digital Store
by Press Release    Nov 13, 2015
Category : Press Releases
Digital business transformation is important for enriching the customer experience and enhancing customers’ engagement, says Gartner.
Optimal Customer Engagement Leads To Better RoI
Category : Columns
It’s time to loosen up that Six Sigma belt and take a fresh look at specific actions to help organizations engage customers and expedite the customer journey.
Five Ingredients To India's E-Commerce Growth
by CXOtoday News Desk    Nov 05, 2015
Category : News & Analysis
Gartner identified the top five things Indian digital commerce players should focus on to drive growth
Why Most Businesses Fail To Be Customer-Centric
by CXOtoday News Desk    Oct 29, 2015
Category : Research
Technology : none
A majority of businesses don’t set themselves apart yet from competitors through the digital customer experience they offer.
Why India Is A Key Market For Oracle
by CXOtoday News Desk    Oct 28, 2015
Category : News & Analysis
Technology : Cloud Computing
Oracle has initiated a huge recruitment drive for cloud in India to expand its base, said CEO Mark Hurd.
Chief Customer Officer Best Suits To Be CEO Successor
by Preeti S    Oct 21, 2015
Category : Interviews
The best way to get a vision for the company is to listen to customers and work with really smart people, says Alan Trefler, CEO, Pegasystems.
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