@customer experience
Digital Accounts: That's Where More Banks See Gain
by CXOtoday News Desk    Sep 18, 2015
Category : Banking
Digital account opening has been a necessity for banks and financial firms today, according to a new study.
Digital Consumers Pose Challenge For Auto Industry
by CXOtoday News Desk    Sep 16, 2015
Category : Press Releases
Technology : Web Technologies
Half of consumers want to use or are already using connected car features, finds a new Capgemini study.
Digital Transformation, A Key Challenge In QA Testing
by CXOtoday News Desk    Sep 09, 2015
Category : Research
Technology : Hardware & Software
A seamless customer experience is a key driver for QA testing, says a new study.
CMOs Must Lead Customer Experience
by Sohini Bagchi    Sep 07, 2015
Category : Interviews
Technology : Cloud Computing
Nitin Singhal, Senior Director, CX Solutions, Oracle India explains the CMO challenges in customer experience.
Online Search Altering How Customers Select Banks
by CXOtoday News Desk    Aug 18, 2015
Category : Research
A new Forrester study indicates banks must collaborate across the business to deliver better customer experiences.
Housing.com Chooses Qlik to Boost Customer Experience
by CXOtoday News Desk    Aug 17, 2015
Category : Press Releases
Technology : Web Technologies
Press Release: Housing.com choses Qlik Sense because of its ability to connect to multiple data sources to provide more comprehensive views.
How Mobility Is Reshaping Travel & Hospitality
Category : Columns
Mobile platforms are helping travel and hospitality sector to anticipate customer needs and stay competitive.
The Changing Face Of Customer Engagement In India
Category : Columns
The success of any industry reliant on customer service lies in offering personalized experience
92% CIOs Face Obstacles In Big Data Implementation
by CXOtoday News Desk    Jun 17, 2015
Category : Research
The biggest obstacle is around insufficient existing infrastructure, says a recent study.
Organizations Changing Customer Experience Priorities
by CXOtoday News Desk    Jun 09, 2015
Category : News & Analysis
Improving customer satisfaction is important, but the focus is shifted to driving customer loyalty and driving advocacy.
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