@customer experience
What Customer Experience Means To Manufacturers
by CXOtoday News Desk    Mar 20, 2014
Category : News & Analysis
Customer experience is increasingly being viewed by manufacturers as a necessary element of B2B transactions, says a new IDC report.
Insurance Cos Yet To Reap Digital Benefit
by CXOtoday News Desk    Feb 27, 2014
Technology : none
To minimize customer defections and secure profits, insurers need to focus on digital technologies to improve customer experiences.
Indian CMOs To Increase IT Spending On Customer Engagement
by CXOtoday News Desk    Jan 10, 2014
Category : News & Analysis
Marketers are looking for more innovative ways to leverage technology for improving customer experience.
MakeMyTrip boosts customer experience with Oracle cloud
by CXOtoday News Desk    May 23, 2013
Category : News & Analysis
Technology : Web Technologies
The company implemented Oracle Service Cloud to provide a consistent experience to customers while dramatically scaling their business.
Those who fail to improve customer experience may perish
by Sohini Bagchi    May 21, 2013
Companies that fail to offer enhanced customer experience may not be able to gain competitive advantage in the coming days, say experts.
CRM tops investment priority for CEOs over the next five years
by CXOtoday Staff    Apr 24, 2012
Category : News & Analysis
Technology : none
The focus on the customer is increasingly important for business leaders, despite times of continued economic uncertainty and government austerity, says Gartner.
Automated service systems can cause customer frustration: Ovum
by CXOtoday Staff    Nov 08, 2010
Category : News & Analysis
The report states that, businesses need to optimise their use of automated and voice recognition services, but there is a fine line between providing cost-effective customer service and turning customers off the company
Teradata launches customer experience tool
by CXOtoday Staff    Jun 15, 2010
Category : News & Analysis
Technology : Hardware & Software
Teradata Corporation, a provider of data warehousing and enterprise analytics solutions, has introduced  the Teradata Customer Experience Management solution that shows communications service providers their subscribers' perspective of...
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