@customer loyalty
What Online And Multi-Brand Retailers Can Learn From Each Other
by CXOtoday News Desk    Apr 28, 2017
Category : Press Releases
Technology : Web Technologies
E-commerce giants are performing well when it comes to customer recognition and personalisation, while multi-brand retailers excel at building trust and encouraging recommendations, reveals
Most Businesses Fail To Secure Customer Data: Study
by CXOtoday News Desk    Jan 17, 2017
Category : Research
Most consumers believe companies are not taking their personal data protection very seriously, according to a new study.
Can Samsung Rebuild The Trust That's Lost?
by Sohini Bagchi    Oct 26, 2016
Category : News & Analysis
Technology : Hardware & Software
Samsung will have to cut its losses and wipe the Note brand off its slate, believe analysts, but the road ahead is quite challenging.
Customer Loyalty Is A Challenge In Auto Industry
by Priyanka Pugaokar    Jul 22, 2016
Category : Interviews
Various technology tools are being employed to improve after sales business to deliver maximum customer satisfaction.
Five Ways Beacon Technology Will Transform Retail
Category : Columns
Technology : Hardware & Software
Beacons are small, battery-operated, low-cost, wireless devices that continuously convey a simple low-energy Bluetooth signal.
Financial Data Breaches Threaten Customer Loyalty
by CXOtoday News Desk    Dec 10, 2015
Category : Research
Customers are unlikely to shop or do business again with a company that had experienced a breach where financial information was stole​n, says a study.
Ignore “Customer Experience” at Your Own Peril
Category : Blog
Technology : none
Companies operate at their own peril if they consciously decide to deny customers experiences whether positive or negative.
Oracle Redefining Customer Experience With Cloud
by Sohini Bagchi    Sep 22, 2015
Technology : Cloud Computing
Customer experience plays a pivotal role in the making of a satisfied customer, say experts.
Boost Mobile App Experience Or Lose Customers
by CXOtoday News Desk    Apr 29, 2015
Category : News & Analysis
Technology : Hardware & Software
Nearly 55% of millennials say a poor mobile app experience would make them less likely to use a company’s products or services, says Oracle.
Customer Loyalty: That’s Where Samsung Beats Apple
by CXOtoday News Desk    Apr 06, 2015
Category : News & Analysis
Technology : Hardware & Software
Samsung scored a 35 for customer loyalty, while Apple managed a 28, and Microsoft with 8 stands nowhere close to them.
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