@customer relationship management
SMB Guide To Effectively Deploy Salesforce CRM
by Sangram Singh    Jan 17, 2018
Category : Blog
Technology : Hardware & Software
The initial and fundamental step in implementing Salesforce is defining the business objective and understanding the root-level implementation of the CRM solution
HR Managers See CRM As An Effective Business Tool
Category : Blog
Technology : Hardware & Software
HR Managers See CRM as an essential business process to bridge the divide between employees and organization in a harmonious way.
How Social Media Is Changing CRM
Technology : Web Technologies
Social media not only helps in lead generation, but also in enhancing customer relationship management (CRM). Here's how.
Tagove Boosts Collaboration With Live Video Chat
by CXOtoday News Desk    Mar 14, 2017
Category : News & Analysis
Technology : Web Technologies
Tagove has introduced its Live chat software with unique features like co-browsing, screen sharing, and instant file sharing.
Top Customer-Focused Tech Predictions For 2016
by CXOtoday News Desk    Dec 22, 2015
Category : News & Analysis
Following are some of the key trends that Avaya predicts for the upcoming year with a keen eye on customer-centricity.
Big Data + Cloud: The Multi-Billion Dollar Opportunity
Category : Columns
Technology : Cloud Computing
While cloud computing empowers enterprises to focus on their core business strategy, Big Data helps them develop the strategy itself.
“Salesforce.com customers are switching to SugarCRM”
by Ashwani Mishra    Mar 07, 2012
Category : Interviews
Technology : none
Doug Erickson, Vice President, Asia Pacific of US-based open source customer relationship management (CRM) software provider SugarCRM.
HP offers cloud service for Microsoft Dynamics CRM
by CXOtoday Staff    Apr 25, 2011
Category : News & Analysis
Technology : Cloud Computing
The HP Enterprise Cloud Services for Microsoft Dynamics CRM offers Microsoft’s CRM software suite, Microsoft Dynamics CRM, as a cloud service
Three steps to create a successful CRM strategy
by CXOtoday Staff    May 11, 2010
Category : News & Analysis
Building a customer relationship management (CRM) strategy is a unique process for each organization that nevertheless should always involve three key steps, according to Gartner. The three steps needed to create a successful CRM strategy are:...
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